Registration Systems Specialist

Fenton, MI - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Where Human Connection Fuels Possibility

At Maritz decades of innovation and perseverance have built more than just a strong reputation theyve shaped a culture where human connection and collaboration are at the heart of everything we do.

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences incentives and recognition programs that spark action and deliver measurable impact.

And weve brought this human-first design inward intentionally building teams that care for each other and collaborate our most recent employee survey nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen supported and celebrated for who they are they thrive and so does our business.

Thats why weve created a flexible environment that empowers you to do your best work without sacrificing what matters most to fact in that same survey nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.

We have a passion for excellence and genuine care for the people making it possible.

In this role you will support program deliverables by servicing guest inquiries and managing or qualityreviewing air hotel inventory and billing reports. The position varies based on assigned programs which differ from client to client and program to program. You may support approximately guests handle around 2000 inbound phone calls lead 3050 programs or group movements and work across up to 10 registration platforms per fiscal year all within client budgets.

What Youll Be Doing

Manage guest phone calls and communicate travel itineraries hotel confirmations and cancellation policies via phone and email.
Maintain documentation of all email correspondence regarding guest changes and coordinate program activity within the backoffice system (registrations hotel room inventory activity selection reporting).
Ensure client expectations and guidelines are met and provide onsite teams with supporting documentation and information.
Maintain and monitor client email boxes and winners lists within client SLA communicating updates to the Meeting Event Manager and team members.
Secure pre/posthotel extensions and communicate guest hotel changes to hotel contacts.
Review and test websites prior to launch and conduct regular quality reviews of applicable reports.
Support the Deviation/Exception Grid process and complete accounting functions per client specifications.
Research and resolve customer inquiries including accounting issues FOP questions vendor issues and hotel noshows.
Attend ongoing training department meetings and program meetings; perform special assignments including potential onsite program operations.
Provide guidance and leadership during emergencies or highvolume periods supporting crisis procedures as needed.

What Youll Bring

Bachelors degree or equivalent travel industry experience (Hospitality or Event Management degree a plus).
Proven record of strong customer service skills.
High attention to detail and strong problemsolving skills to research and resolve customer inquiries.
Professional oral and written communication skills along with effective listening abilities.
Strong MS Office skills (Outlook Excel Word) and the technical aptitude to learn new technology.

Nice to Have

Experience supporting onsite program operations.
Background working with travel vendors hotels or event management systems.
Familiarity with crisis procedures or highvolume travel operations.

Working Logistics & Things You Should Know

This is a Hybrid role.
Onsite expectations can be defined based on team or program needs.
This position operates on CST.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical dental vision life insurance disability paid parental leave 401k tuition reimbursement paid time off year end holiday closure and more!

View all details at:

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by calling 1- or by sending an email to .

Required Experience:

Where Human Connection Fuels Possibility At Maritz decades of innovation and perseverance have built more than just a strong reputation theyve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded ...