Financial Crime – Operations Manager (6 Month FTC)

The Head of Financial Crime - Operations (Interim) is responsible for the day-to-day leadership performance and resilience of Shawbrooks Financial Crime Operations function.

The role ensures effective delivery of financial crime controls across multiple operational teams while enabling senior leadership capacity to focus on strategic transformation initiatives including delivery of the Financial Crime Orchestration Platform.

The role adds value by:

• Ensuring operational continuity and SLA delivery
• Strengthening governance MI and escalation quality
• Providing expert oversight of complex financial crime cases
• Embedding Shawbrooks values of accountability collaboration pragmatism and customer focus into operational decision-making

Key Responsibilities

• Provide day-to-day management and oversight of the Financial Crime Operations teams ensuring effective workload management and delivery against agreed SLAs.
• Monitor review and challenge Financial Crime Operations MI ensuring accurate reporting trend analysis and timely escalation of risks and issues.
• Act as a senior escalation point for complex or high-risk financial crime cases providing expert guidance and operational direction.
• Support the consistent application of financial crime policies procedures and risk appetite across operations.
• Represent Financial Crime at relevant governance fora including forums covering MI escalations and risk decisioning.
• Maintain strong working relationships with key internal stakeholders to ensure effective communication decision-making and issue resolution.
• Support the uplift of operational capability through coaching knowledge-sharing and best-practice adoption.
• Ensure operational readiness during periods of change including system enhancements testing training and transition activities.

Qualifications :

Skills & Experience

• Experience in Financial Crime operations within a UK financial services environment.
• Strong working knowledge of AML CTF fraud and wider financial crime risk frameworks.
• Proven experience managing multi-team operational functions with competing priorities and SLA requirements.
• Demonstrated capability in handling complex financial crime cases and understanding complex customer or organisational structures.
• Experience producing interpreting and presenting operational MI for senior management and governance forums.
• Strong stakeholder management skills with the ability to influence and challenge constructively.
• Clear confident communicator with sound judgement under pressure.
• Experience operating within regulated governance frameworks.

Key attributes

• High integrity and sound risk judgement
• Pragmatic and solutions-focused approach
• Comfortable operating in ambiguity and change
• Collaborative with a strong sense of ownership and accountability
• Detail-oriented while maintaining a clear view of the bigger picture

Additional Information :

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Remote Work :

No

Employment Type :

Full-time