Dynamics 365 Finance Support Consultant

Telefónica Tech is looking for a Dynamics 365 Finance Support Consultant to join our growing AI Business Solutions team. Youll play a pivotal role in delivering exceptional service to our customers using your deep Dynamics 365 Finance expertise to resolve issues optimise systems and unlock greater value from their solutions. Working closely with customers consultants and technical specialists youll ensure high-quality support continuous improvement and a seamless experience across the full customer lifecycle.

Your responsibilities will include:

• Providing end-to-end support for all customer-raised issues
• Problem-solving and defining best-fit solutions
• Scoping and delivering standard changes and enhancements
• Identifying diagnosing and resolving Dynamics 365 Finance issues in collaboration with colleagues peers and Microsoft support
• Offering guidance to colleagues on best practices and functionality within Dynamics 365 Finance
• Working with peers and customers to understand process requirements and recommend system improvements
• Participating in system updates and releases to ensure smooth transitions and minimal disruption
• Ensuring a professional and successful service delivery experience for customers
• Supporting project and implementation activity to ensure service readiness ahead of go-live
• Providing input advice and training to key users and colleagues
• Identifying opportunities to grow and enhance customers Dynamics 365 Finance solutions
• Collaborating with colleagues across the organisation including Technical Leads Consultants and Service Delivery Managers

Qualifications :

Skills & Experience

• Strong hands-on experience with Microsoft Dynamics 365 Finance
• Solid functional knowledge across Finance modules - General Ledger AP/AR Cash & Bank Fixed Assets Budgeting and Financial Reporting.
• Proven ability to troubleshoot diagnose and resolve complex system and process issues
• Experience owning incidents end-to-end in a support or consulting environment
• Confident advising users on best practice and system functionality
• Strong understanding of business processes and how they translate into system configuration
• Comfortable working with customers consultants technical teams and Microsoft support
• Excellent problem-solving communication and stakeholder management skills
• Experience supporting upgrades releases and go-lives
• Proactive mindset with a passion for continuous improvement and customer success
• Microsoft certifications (e.g. MB-300/310/330/335) desirable

Additional Information :

Ready to Make an Impact

Join us in shaping the future of digital transformation at Telefónica Tech UK&I. Be part of a team that values your expertise supports your growth and fosters a positive work environment. Apply now to embark on a rewarding journey!

We encourage applications from a wide range of individuals irrespective of: age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or beliefs and sexual orientation.

We look forward to hearing from you!

At Telefónica Tech we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age disability gender reassignment marital or civil partnership status pregnancy or maternity race religion or belief sex and sexual orientation. 
 
We are also committed to equity accessible hiring practices and creating an inclusive culture through many means including TogetHer (Womens network) and our Employee Resource Groups which include Diversity and Inclusion Telefónica Tech Pride Neurodiversity ELEVATE (African and Caribbean heritage network) and Sustainability.

 We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch. 

Remote Work :

No

Employment Type :

Full-time