What Youll Be Responsible For
Managing a portfolio of clients and overseeing their ongoing care
Conducting new client consultations and completing care assessments
Creating updating and auditing digital care plans
Matching Care Professionals to clients and arranging introductions
Conducting client reviews and acting on feedback
Supporting and mentoring Care Professionals including observations and competencies
Liaising with the scheduling team to ensure consistency and continuity of care
Responding calmly and effectively to changes in care needs
Building strong relationships with clients families and healthcare professionals
Participating in on-call duties as required
Qualifications :
What Were Looking For
Essential:
Level 3 or 4 NVQ in Health & Social Care (or willingness to work towards)
Experience delivering personal care services
Experience with medication management and MAR Charts
Strong organisational and prioritisation skills
Ability to remain calm under pressure
Excellent communication and relationship-building skills
Full driving licence and access to a vehicle
IT confidence (Microsoft Office / CRM systems)
Highly Desirable:
Experience in care coordination or scheduling within domiciliary care
Experience mentoring or supervising Care Professionals
Understanding of CQC compliance requirements
Additional Information :
The Right Person Will Be:
Remote Work :
No
Employment Type :
Full-time
Home Instead is the worlds leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CARE Professional t ... View more