IT Support Specialist

This is an AECOM London Vox Studios office based role and it requires in-office presence 5 days/week. Providing day-to-day IT end user support across two locations. Working directly for the regional IT Service Delivery manager.

Role responsibilities: 

• Provide day to day end user support for users in the London and Norway offices. Supporting Windows and MAC OS.
• Good knowledge of both Windows and MAC operating systems
• Understand office issues and challenges.
• Ensure proper recording documentation and closure of tickets.
• Report back on issues and challenges to the regional IT Service Delivery manager.
• Manage escalations within the two offices.
• Support ongoing and new projects.
• Ensure IT asset management processes are being followed.
• Manage the e-waste process aligned to the IT Asset Management process.
• Manage the IT process for New Hires and PC Refresh.
• Collaborate with all IT towers to understand current issues/gaps and drive service improvement initiatives.
• Drive standardized processes across the region.
• Document and communicate processes procedures and standards.
• Ensure knowledge articles training and how-to documents are created.
• Collaborate and contribute to the broader IT goals.
• Provide updates on projects and improvement initiatives.
• Identify opportunities for improvement within the region. Works under direct supervision performing routine and repetitive duties.  
• On-the-job training is received in the area of application support.

Qualifications :

Minimum Requirements

• Experience with Office applications (Excel Outlook Word PowerPoint)
• Exceptional customer-facing skills
• Strong organizational skills
• Ability to manage multiple conflicting priorities and deadlines

Preferred Qualifications

• Experience working in a Service Delivery/Customer Facing Team
• Strong written and verbal communication skills
• Good understanding of IT break fix support for Windows and MAC Systems

Additional Information :

About AECOM

AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation benefits and well-being programs to meet the diverse needs of our employees and their families. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.

Join us and youll get all the benefits of being a part of a global publicly traded firm access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours.

We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition who meet the minimum/essential criteria for the role. Please let us know using this email address   if you would like to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time