Software Engineering Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Engineering Manager Work Automation

Team & Department: Work Automation Digital CX R&D Group
Reporting to: Edel Kelly
Location: Galway Ireland

About Genesys

Great customer experiences start with Genesys. Through our market-leading cloud contact centre platform Genesys Cloud CX we unify customer and agent experiences across voice email chat and social channelsat global scale.

At Genesys we foster a culture that is creative collaborative and innovative. We value diversity and inclusion and we believe the best products are built by empowered teams led by thoughtful inclusive leaders.

The Role

As Engineering Manager for the Work Automation team you will lead a group of talented full stack engineers responsible for building scalable cloud-native capabilities that power key customer workflows. You will balance people leadership technical leadership and delivery ownership ensuring the team consistently delivers high-quality outcomes aligned with product strategy.

This is a hands-on leadership role for someone with a strong software engineering background who enjoys staying close to the technology coaching engineers and helping teams make sound technical decisions. While you may not code day-to-day you are comfortable reviewing designs challenging assumptions and guiding architectural choices.

You will work closely with Product Management UX Architecture and peer Engineering Managers to shape roadmaps drive execution and continuously improve how the team works.

Key Responsibilities

People & Team Leadership

• Lead coach and develop a high-performing team of engineers.

• Foster a culture of psychological safety collaboration accountability and continuous improvement.

• Support career development through regular feedback coaching and growth planning.

• Partner with recruiting to attract hire and onboard top engineering talent.

Technical Leadership

• Provide technical direction and guidance across frontend backend and cloud-native systems.

• Review and influence architectural and design decisions to ensure scalable secure and maintainable solutions.

• Maintain a strong understanding of the codebase system architecture and technical roadmap.

• Champion engineering best practices quality standards and modern development approaches.

Delivery & Execution

• Own delivery outcomes for the team ensuring predictable high-quality execution.

• Partner with Product Management to translate business priorities into actionable technical plans.

• Balance short-term delivery with long-term technical health and sustainability.

• Identify and remove impediments improve team flow and continuously enhance delivery velocity.

Collaboration & Communication

• Act as a key point of contact between engineering product UX and leadership stakeholders.

• Communicate progress risks and trade-offs clearly and transparently.

• Collaborate effectively with globally distributed teams.

Minimum Requirements

• Bachelors degree in Computer Science Software Engineering or a related discipline (Masters degree is a plus).

• Strong prior experience as a Software Engineer with hands-on development experience in Angular Java and/or Python.

• Experience working with cloud-native microservices-based architectures ideally on AWS.

• Proven experience leading or mentoring engineers in a senior or technical leadership capacity.

• Experience with CI/CD pipelines modern DevOps practices and production systems.

• Strong understanding of software design principles system architecture and distributed systems.

Desirable Skills

• Previous experience as an Engineering Manager Tech Lead or Team Lead.

• Experience owning delivery for complex cross-team initiatives.

• Familiarity with event-driven architectures and asynchronous systems.

• Strong coaching skills and a passion for growing engineers and leaders.

Benefits

• Stability of a multinational company and the flexibility/speed of a startup company.

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.

• Keep you in the loop: Complete support and transparency from our global/local leaders.

• An A-team: Talented and experienced professionals you can grow professionally with.

• An open & inclusive community.

• Career development: We will support your professional growth because your goals are important to us.

• Flexibility: we are open to candidates being eventually office based in Budapest remote workers long term or a mix of both but Hungary based.

• Empathy: your well-being is our priority. You will have extra days off in August and October and extra time off to volunteer to help a cause close to your heart.

• Cafeteria health insurance life insurance learning center to improve yourself language courses gym vitamin bar company cafe with our own barista.

• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

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If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.