Fraud and Payments ExecutiveAnalyst

Ebene - Mauritius

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.
Chargeback defence highlighting any observations made during this process
Perform on-going due diligence review for customer card or personal details changes
Primary Manual Payments approvals for chaps & transfers
Manage duplicate accounts and ensure terms and conditions are adhered too
Omnichannel fraud screening
Screen and approve withdrawals
Initial review of missing payments queries escalating when its not user error/ARN related
Assisting with ad hoc fraud queries or department requirements
Providing responses to customers payment related/KYC emails within the departments SLAs
Validate customers (where required) by gathering all KYC documents and in line with procedures
Whitelisting devices and review of any linked accounts
Reviewing Iovation related user queries email alerts and daily breaches on device count
Completing potential VIP account checks in line with the policy
Work closely with Customer Operations providing support when needed through multiple channels
Uphold Companys commitment to the protection of young and vulnerable people in accordance with the companys responsible gambling policy and procedures
Monitor transactions and report any observations made
Keep up to date with fraud trends and patterns
Manage accounts financial evolution and changes in patterns with the view of mitigating risks and improve potential value
Conducting outbound calls

Qualifications :

AML (Anti-Money Laundering) Regulations
- Understanding of AML frameworks and reporting obligations.
Transaction Monitoring
- Experience with tools and techniques for detecting suspicious activity.
Chargeback and Dispute Management
- Familiarity with card scheme rules and handling customer disputes.
Payment Systems Knowledge
- Understanding of payment gateways acquirers and settlement processes.
Regulatory Compliance
- Awareness of GDPR and other relevant financial regulations.
Risk Assessment & Mitigation
- Ability to assess fraud risk and implement controls to reduce exposure.
Data Analysis & Reporting
- Proficiency in analyzing fraud trends and producing actionable insights.
Customer Verification Processes
- Deep understanding of KYC & document verification.
Collaboration with Law Enforcement or Legal Teams
- Experience in preparing case files or evidence for investigations.

Additional Information :

Exceptional prioritizing and multi-tasking skills.
Ability to trust own judgment and make recommendations
Attention to details
Team player
Good communicator both written and verbal
Ability to meet strict deadlines
Ability to function under pressure
Good analytical and logical skills

Youre probably wondering outside of a fun exciting and varied role what else do you get Youll get a fantastic salary combined with some leading benefits. is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks were here for you.

Well also invest in your growth by providing development opportunities leadership training and cutting-edge industry certifications so you have the tools and resources to help you work win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview.

Remote Work :

Employment Type :

Full-time

Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.Chargeback defence highlighting any observations made during this processPerform on-going due diligence review for customer card or personal details change...

Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.
Chargeback defence highlighting any observations made during this process
Perform on-going due diligence review for customer card or personal details changes
Primary Manual Payments approvals for chaps & transfers
Manage duplicate accounts and ensure terms and conditions are adhered too
Omnichannel fraud screening
Screen and approve withdrawals
Initial review of missing payments queries escalating when its not user error/ARN related
Assisting with ad hoc fraud queries or department requirements
Providing responses to customers payment related/KYC emails within the departments SLAs
Validate customers (where required) by gathering all KYC documents and in line with procedures
Whitelisting devices and review of any linked accounts
Reviewing Iovation related user queries email alerts and daily breaches on device count
Completing potential VIP account checks in line with the policy
Work closely with Customer Operations providing support when needed through multiple channels
Uphold Companys commitment to the protection of young and vulnerable people in accordance with the companys responsible gambling policy and procedures
Monitor transactions and report any observations made
Keep up to date with fraud trends and patterns
Manage accounts financial evolution and changes in patterns with the view of mitigating risks and improve potential value
Conducting outbound calls

Qualifications :

AML (Anti-Money Laundering) Regulations
- Understanding of AML frameworks and reporting obligations.
Transaction Monitoring
- Experience with tools and techniques for detecting suspicious activity.
Chargeback and Dispute Management
- Familiarity with card scheme rules and handling customer disputes.
Payment Systems Knowledge
- Understanding of payment gateways acquirers and settlement processes.
Regulatory Compliance
- Awareness of GDPR and other relevant financial regulations.
Risk Assessment & Mitigation
- Ability to assess fraud risk and implement controls to reduce exposure.
Data Analysis & Reporting
- Proficiency in analyzing fraud trends and producing actionable insights.
Customer Verification Processes
- Deep understanding of KYC & document verification.
Collaboration with Law Enforcement or Legal Teams
- Experience in preparing case files or evidence for investigations.

Additional Information :

Exceptional prioritizing and multi-tasking skills.
Ability to trust own judgment and make recommendations
Attention to details
Team player
Good communicator both written and verbal
Ability to meet strict deadlines
Ability to function under pressure
Good analytical and logical skills

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

The Rank Group are committed to being an inclusive employer ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made please reach out to let us know ahead of your interview.

Remote Work :

Employment Type :

Full-time

Key Skills

Microsoft Office
Risk Management
Financial Services
Customer Service
Fraud
Root cause Analysis
Law Enforcement
Banking
Analysis Skills
Authentication
Qualitative Research Interviewing
ACH

Apply Now

About Company

The Rank Group

Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are t ... View more

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