Customer Relations Coordinator III-Seed Science Center

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Summary

The Iowa State University Seed Laboratory is hiring for a Customer Relations Coordinator III. Our lab has a history of excellence in seed testing training and customer service dating back more than 100 years. We offer cutting-edge seed analysis technologies and services for both Seed Quality and Seed Health testing. Our broad range of testing options high throughput of samples accurate results and unmatched customer servicecombined with years of experience and expert staffmake us a leader in the seed testing industry.

This position will provide leadership and mentorship to team members in Seed Lab Health and Quality testing addition to overseeing sample intake and unboxing data entry and the timely review and distribution of test results this role will guide best practices support professional development and ensure efficient workflows. The position is fast-paced and requires strong attention to detail the ability to juggle multiple projects simultaneously and a collaborative approach to training and supporting team members.

Example of Duties

Provides product information guidance and recommendations to meet customer needs including explaining submission requirements testing services and timelines.

Explains lab policies procedures and offerings to customers ensuring clarity and understanding.

Fulfills customer requests including sample intake data entry invoicing billing orders and special testing requests.

Resolves customer issues proactively following up with customers and internal lab staff to address missing information or concerns.

Coordinates special projects including preparing outgoing shipments trade show support and other lab or marketing initiatives.

Maintains and builds strong customer relationships acting as a liaison between customers internal teams and vendors.

Selects and liaises with vendors to ensure smooth operations and timely service delivery.

Assists with marketing promotions and sales support including event preparation and materials shipping.

Level Guidelines
Senior-level position applies advanced and specialized expertise and competencies
Typically receives general supervision with high level guidance on the most complex assignments
Completes assignments which are moderately difficult or difficult
Resolves issues including atypical issues and makes recommendations
May lead projects of limited scope
Functions as go to. Responds to inquiries and requests from others inside and outside work area
May act as a lead assigning tasks and providing guidance to lower level workers
May provide supervision to one to two other staff or lead a small work team
Provides guidance to students

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

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Application Instructions:

To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process please email or call or Toll Free: 1-.

Why Choose ISU

Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program

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