Food & Beverage Assistant Service Manager

About the role

As our Food & Beverage Assistant Service Manager you will support the Food & Beverage Service Manager in overseeing the day-to-day operations across the restaurant breakfast bar room service and conference & events areas. You will play a key role in delivering exceptional guest experiences supervising and developing the team and ensuring all brand quality and safety standards are consistently met.

Bistro Mirlot is a cosy French restaurant located in the heart of Mercure London Bankside. Celebrated for its authentic French cuisine warm atmosphere and attention to detail Bistro Mirlot offers guests a true taste of France in the heart of London. Our team takes pride in delivering an exceptional dining experience combining classic dishes with a welcoming and relaxed environment.

As part of an exciting new project we are also introducing a fresh concept for our bar inspired by Discover Local. This new concept will showcase local flavours ingredients and drinks creating a unique and dynamic space for guests to enjoy. Together Bistro Mirlot and the new Mercure Bankside bar project represent a fantastic opportunity to be part of something special blending traditional French hospitality with a modern local twist.

Responsibilities 

Operational Duties: 

• Support the F&B Service Manager in overseeing daily operations across restaurant bar breakfast room service and events
• Ensure smooth high-quality service delivery and strong interdepartmental communication
• Monitor guest satisfaction and resolve service issues promptly and professionally
• Support stock control cost management and upselling initiatives
• Step into supervisory or Duty Manager responsibilities when required

Talent & Culture Responsibilities: 

• Supervise motivate and coach team members to maintain brand and service standards
• Support onboarding training and daily team briefings
• Assist with rostering and payroll accuracy
• Promote a positive team culture strong presentation standards and performance accountability

Conference and Banqueting responsibilities: 

• Support the delivery and setup of conferences meetings and special events
• Work closely with the Conference Coordinator and kitchen team to ensure seamless execution
• Ensure event spaces are fully prepared service-ready and meet brand standards

Qualifications :

What we are looking for: 

• A passion for hospitality and creating memorable guest experiences

• Previous supervisory experience within Food & Beverage operations 

• Strong knowledge of restaurant bar and/or conference & events service standards

• Good understanding of stock control cost management and upselling techniques

• Sound knowledge of food hygiene health & safety and liquor licensing regulations

• Excellent communication and leadership skills with the ability to motivate a team

• A proactive hands on approach with great attention to detail

Additional Information :

What do you get from us

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

• Salary: 16.25/hr Service Charge 

• The successful candidate must already have eligibility to work in the UK.

Information on the processing of your personal data

When you submit an application to ESSENDI UK HOTELS 1 LIMITED trading as Essendi UK the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.

Remote Work :

No

Employment Type :

Full-time