Front Office Multi-Skilled Team Member
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team as a Front Office Multi-Skilled Day/Night Team Member at our prestigious hotel in Ipswich United Kingdom! Were looking for an enthusiastic and customer-focused individual to be the face of our organization ensuring exceptional guest experiences from check-in to check-out.
- Extend a warm friendly welcome to all guests embodying our commitment to hospitality excellence
- Manage the check-in and check-out processes efficiently ensuring accuracy and attention to detail
- Respond promptly and courteously to guest inquiries and requests throughout their stay
- Handle phone calls professionally providing information about hotel services and local attractions
- Accurately process payments and maintain financial records
- Promote hotel facilities and services maximizing sales opportunities through product knowledge and effective communication
- Collaborate with other departments to ensure seamless guest experiences
- Address and resolve guest concerns in a timely and empathetic manner
- Maintain an organized and tidy front desk area
- Adapt to changing priorities and manage multiple tasks in a fast-paced environment
- Ensure compliance with hotel policies and safety procedures
- Able to work Night and Day shifts
Qualifications :
- Proven customer service experience preferably in the hospitality industry
- Fluency in English with excellent verbal and written communication skills
- Prior experience with OPERA cloud property management system is highly desirable
- Strong multitasking abilities and efficient time management skills
- Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping
- Proficiency in basic computer applications and ability to learn new software quickly
- Flexible attitude with willingness to work various shifts including weekends and holidays
- Problem-solving skills with the ability to make decisions in a fast-paced environment
- Professional appearance and positive enthusiastic attitude
Additional Information :
We are looking for someone to work both night and late shifts on a zero hour contract. Shifts range from 15:00 to 23:00 or 23:00 to 7:30
MUST LIVE IN THE UK
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Animal Care
- Human Resource Management
- Biomedical
- Ims
- ACCA
- Arbitration Law
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
