Front of House Supervisor

• Ensure that customers are given an efficient and enjoyable customer experience and that their service and value expectations are consistently exceeded.
• Efficiently prepare and serve a variety of coffee beverages teas and other drinks using the correct methods equipment and to our standards
• Share the story of our menu and provide recommendations to customers and be aware allergen procedures
• Take pride in your workspace and be the benchmark in maintaining cleanliness and organisation of the coffee bar and other surrounding areas in line with cleaning schedules company and COSHH standards
• Monitor the work of all colleagues and carry out appraisals recognise training needs and potential as appropriate.
• Follow all health and safety and food safety guidelines and procedures
• Monitor stock levels and restock supplies as needed
• Use till systems for taking payments and customer orders
• Provide exceptional customer service and resolve any customer issues or complaints
• Be passionate about the Coffee Bar operation and be aware of new concepts and ideas in the industry and on the high street that may enhance the current offer
• Actively encourage colleagues to further develop themselves and seek out new trends.

Qualifications :

• Friendly outgoing personality; a people person.
• Great work ethic and an even greater smile.
• Experience in creating a thriving and successful working environment
• Possess excellent supervisory and communication skills
• Good delegation and influencing skills
• Able to demonstrate team development skills
• Have the ability to display a real passion for food and customer service
• Passion for delivering outstanding customer service
• Perpetuates company philosophy and culture
• Works according to the BaxterStorey core values
• Have a contagious passion for coffee tea and customer service
• You draw satisfaction from Leading a collaborative and inclusive team environment
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role especially in the food service industry
• Leads the team in knowledge of food safety and sanitation practices
• Works according to the BaxterStorey core values

Additional Information :

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Join us and bring your unique perspective to our team.

Remote Work :

No

Employment Type :

Full-time