Heavy Equipment Technical Specialist
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 days ago
Vacancies:
1 Vacancy
Job Summary
Business Area Rock Processing Division Mobile Crushing and Screening is looking for a Heavy Equipment Technical Support Specialist
Location: Flexible in the US
ABOUT US
This is a hands-on heavy-equipment role. It is NOT an IT software development or systems administration position. Candidates must have field experience working directly with mobile crushing screening or similar heavy machinery.
Business Area Rock Processing Division Mobile Crushing and Screening a Business area within Sandvik Group is a leading supplier of equipment tools parts service digital solutions and sustainability-driving technologies for processing rock and minerals in the mining and construction industries around the globe.
KEY PERFORMANCE AREAS
As a Heavy Equipment Technical Support Specialist you will work directly with crushers screens feeders and related mobile equipment. Both in workshops and at customer sites. You will be supporting troubleshooting commissioning performance optimization and advanced repairs. Your role will involve conducting root cause analysis to swiftly resolve issues ensuring customer satisfaction through unsupervised work at both workshops and customer sites. Youll also be responsible for commissioning new products completing detailed maintenance reports and suggesting improvements to enhance customer processes. Collaboration with peers and senior technicians will be key as you share your expertise and coach customer technicians all while maintaining a strong focus on safety and efficiency.
MAIN RESPONSIBILITIES
Provide advanced field-based technical support for mobile crushing and screening equipment
Supervise and support complex repairs inspections and rebuilds at customer sites or Sandvik facilities
Support dealer training and certification with a hands-on equipment-focused approach
Use OEM diagnostic tools schematics and service manuals to troubleshoot equipment issues
Document findings repairs and recommendations in detailed technical reports
Provide backup escalation support for field service and dealer networks (not IT helpdesk support)
Support sales and product teams with equipment capability application and performance insights
Conduct plant audits and recommend mechanical and process improvements
Interface with NPD teams on serviceability reliability and field performance feedback
Validate and document new product performance in operational environments
HEALTH & SAFETY
- Ensure that all work procedures are carried out according to the correct training and safety standards
- Take care of your own health and safety and ensure that your actions do not adversely affect the environment or the health and safety of any other person when out on site or when carrying out our Help Desk duties
- Identify and report any unsafe work behaviors/practices hazards and incidents immediately to your line manager and follow the Take 5 approach at all times utilizing internal reporting structures.
SUPERVISION / ACT AS A COACH
- Work as a project lead on the development and production of Sandvik technical documentation and training acting as a mentor to others in the required field.
- Share knowledge through training with colleagues/Service engineers while working to build knowledge and skill levels within the field technical specialist role.
- Understand the operation of the equipment and outline the functionality of Control systems hydraulics and electric systems to junior service technicians distributors and customers.
YOUR PROFILE
- 4-6 years of hands-on experience with Sandvik equipment or heavy mobile equipment
- Relevant trade certification and Sandvik Service Technician qualification.
- Proficient knowledge of hydraulics mechanics electrics machine control electrical systems pneumatics and materials.
- Strong root cause analysis skills and the ability to work independently.
- Excellent communication skills and a customer-focused approach.
- Willingness to travel and work in various field locations.
PREFERRED SKILLS
Experience with Sandvik Mobile Crushing & Screening equipment
Experience in quarry aggregates mining or construction environments
Ability to read and interpret Hydraulic schematics Electrical drawings and Mechanical assembly drawings
Experience with electrically driven mobile units (BEV or hybrid)
Strong technical report writing related to equipment performance and repairs
Our Sandvik culture
At Sandvik we live by our purpose: We make the shift advancing the world through engineering. We have a clear objective of being a leader within digital solutions for the industries we serve and we focus on growing our digital offering to help our customers become more productive. Our sustainability goals include becoming more than 90 percent circular by 2030 and reducing greenhouse gas emissions to meet the goals of the Paris Agreement. To achieve this we keep striving for an even more diverse and inclusive organization because we are sure that differences improve our business and create a culture of innovation. By acting in line with our core values of Customer Focus Innovation Fair Play and Passion to Win we make Sandvik a great place to work.
Application
For consideration please apply at for the Heavy Equipment Technical Support Specialist position Job Req. ID# R0088785.
Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
LI# - Remote
Required Experience:
IC
