Support Engineer II-Ext AMZ9658218
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: San Diego California
Job Number: AMZ9658218
Position Responsibilities:
Provide technical support including fielding and handling customer issues via phone chat and email. Apply advanced troubleshooting techniques to provide unique solutions for critical highly complex customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials how-to videos and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics including AWS cloud architecture migration and troubleshooting complex performance issues. Mentor junior support engineers.
40 hours / week 8:00am-5:00pm Salary Range $95600/year to $160000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000
Position Requirements:
Bachelors degree or foreign equivalent degree in Networking Information Technology Computer Science or a related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) configuring managing and troubleshooting large-scale systems including cloud virtualization distributed networks and co-location; (2) providing Linux or Windows Operating System support; and (3) deploying and troubleshooting LAN VPN Firewalls DNS TCP/IP IPsec and IDS/IPS systems.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: San Diego California
Job Number: AMZ9658218
Position Responsibilities:
Provide technical support including fielding and handling customer issues via phone chat and email. Apply advanced troubleshooting techniques to provide unique solutions for critical highly complex customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials how-to videos and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics including AWS cloud architecture migration and troubleshooting complex performance issues. Mentor junior support engineers.
40 hours / week 8:00am-5:00pm Salary Range $95600/year to $160000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000
Position Requirements:
Bachelors degree or foreign equivalent degree in Networking Information Technology Computer Science or a related field and two years of experience in the job offered or a related occupation. Must have one year of experience in the following skill(s): (1) configuring managing and troubleshooting large-scale systems including cloud virtualization distributed networks and co-location; (2) providing Linux or Windows Operating System support; and (3) deploying and troubleshooting LAN VPN Firewalls DNS TCP/IP IPsec and IDS/IPS systems.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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