Help Desk Engineer
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Accrue up to an extra 12 days of leave per year through our Life Days program.
Work with world leading technology business at the forefront of innovation.
Were a Family Friendly certified workplace we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.
Your New Role and Responsibilities
As a Help Desk Engineer you will support the systems users and services that keep secure national programs operating effectively every day. Your work will directly contribute to maintaining the reliability and availability of critical ICT environments that enable analysts operators and technical teams across government defence and intelligence missions.
Your work will span a variety of security engineering and assurance activities. A typical week could include:
Lead complex incident resolution and deep-dive troubleshooting across hardware software network identity and secure platforms.
Perform systems administration including provisioning endpoint and server maintenance patching configuration management and system health monitoring.
Administer and support secure or classified environments in accordance with security frameworks and operational procedures.
Conduct root cause analysis and contribute to problem management long-term remediation and continuous improvement initiatives.
Provide hands-on on-site ICT support including device deployments workstation builds secure network patching cabling and hardware lifecycle management.
Liaise directly with users stakeholders and VIP/operational staff to resolve in-facility issues where remote support is insufficient.
Collaborate with engineering network cyber and operations teams to support system upgrades integrations escalated incidents and uplift Help Desk capability.
What Youll Bring to Make An Impact
Degree in a relevant ICT discipline or equivalent industry experience certifications or demonstrated operational capability.
Experience in Defence intelligence or other secure operational environments highly regarded.
Strong background in ICT support system administration or operational ICT engineering.
Demonstrated expertise in Windows administration endpoint and server management Active Directory/IAM network fundamentals and system monitoring.
Proven ability to independently manage complex incidents make sound technical decisions and provide technical leadership.
Strong communication and collaboration skills with the ability to mentor junior engineers and maintain secure compliant ICT operations.
Dont worry if you dont tick all the boxes if you meet most of them we encourage you to submit your application. Were most interested in your strengths what you want to learn and how far you want to go.
This role does requires the successful applicant to be an Australian Citizen and hold an active TSPV Clearance accompanied by the ability to be successful for a DISA/OSA.
Diverse Team Members Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.
Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.
Next Steps
To apply for this role follow the links or apply via our Careers page.
Recruitment process - 1 virtual interview or 1 face to face a psychometric test & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
