POSITION SUMMARY

The Area Coordinator is a full-time 12-month live-in professional responsible for supporting the daily management of a residential area and contributing to a safe welcoming and engaging living environment. The Department of Residence Life and Housing fosters community development through visible presence and relationship-building; creates opportunities for student leadership and involvement; provides individualized support to students navigating challenges; and helps shape meaningful engagement within the halls. This position supports building operations responds to student concerns and collaborates closely with campus partners to promote student wellbeing and success. This position participates in a 24/7/365 on-call rotation and requires evening weekend and holiday responsibilities as needed.

Additionally this role provides individualized student support and case management coordinating outreach follow-up and care plans for students experiencing personal academic or wellbeing challenges while fostering a supportive and responsive residential community.

KEY RESPONSIBILITIES

Student & Community Development

• Build positive welcoming and supportive residential communities through visibility relationship-building and intentional engagement.
• Hold 1:1 conversations with students to address concerns interpersonal conflicts and referrals to appropriate campus resources.
• Foster a welcoming residential environment that supports all residential students.
• Promote community standards positive peer interactions and opportunities for student leadership and involvement.
• Support community-based initiatives hall government student leadership groups and programs tied to student success.
• Incorporate a variety of engagement strategies into staff practices and community programming.

Crisis Response & Student Support

• Participate in the on-call rotation and respond to after-hours emergencies.
• Provide trauma-informed student-centered support and make referrals to academic wellness or success offices.
• Serve as a Campus Security Authority and mandated reporter under Clery and Title IX.
• Support response protocols in accordance with the Universitys Emergency Operations Plan (EOP).

Conduct & Accountability

• Serve as a hearing officer for low- to mid-level conduct cases.
• Support compliance with community standards and educational follow-up.

Operations & Facilities

• Assist with opening/closing processes occupancy management and room changes.
• Complete routine building checks health & safety inspections and work-order follow-up.
• Support front-desk operations and coordination with facilities partners.

Supervision & Staff Development

• Hire train supervise and evaluate Resident Assistants.
• Conduct weekly staff meetings and regular 1:1 supervision conversations.
• Provide coaching accountability and ongoing support for programming and duty responsibilities.

Collaboration & Administrative Responsibilities

• Partner with campus offices including Residence Life and Housing Counseling ZipAssist Conduct and academic support units.
• Support departmental assessment documentation and reporting expectations.
• Assist with summer operations including training onboarding and community development support.
• Provide support for New Student Orientation (NSO) and admissions activities as assigned.

Community Development & Student Support

• Foster a welcoming residential environment that supports students of varying backgrounds and lived experiences.
• Promote community standards positive peer interactions and student leadership development.
• Promote practices and programming that uphold equal opportunity respect for all individuals and compliance with applicable state and federal nondiscrimination laws

Case Management

• Serve as primary support for students referred through CARE/BIT faculty advisors ZipAssist Counseling and University Police.
• Conduct outreach and hold regular 1:1 meetings to support students experiencing distress academic difficulty conflict or hardship.
• Develop individualized support and follow-up plans ensuring consistent care coordination.
• Maintain timely case documentation in Maxient or equivalent systems.
• Provide follow-up for students returning from hospitalization or medical leave.
• Participate in CARE/BIT meetings and offer residential context to inform case strategy.
• Conduct wellness checks proactive outreach campaigns and individualized student support.
• Collaborate with Housing Residence Life Counseling Conduct ZipAssist and academic support offices.
• Serve as a designated (deputized) responder under the Universitys Emergency Operations Plan (EOP).

QUALIFICATIONS

Required

• Bachelors degree required.
• Experience working in residence life student affairs or a related student-support role (graduate assistantships accepted).
• Demonstrated ability to support college students and engage in community-building practices.
• Strong administrative interpersonal and communication skills.
• Ability to maintain documentation and utilize systems such as Maxient StarRez or other housing/case platforms.
• Ability to serve in an on-call rotation including evenings and weekends.
• Ability to live on campus.

Preferred

• Masters degree in Higher Education Student Affairs Counseling or related field strongly preferred.
• Two or more years of related experience.
• Experience supervising student staff.
• Experience with crisis response student support conduct or behavioral intervention.
• Experience developing and assessing student programs.
• Training in mediation conflict resolution or trauma-informed practices.
• Experience participating in CARE/BIT processes.
• Experience documenting cases in Maxient or similar systems.
• Background in social work counseling or related student-support disciplines strongly preferred.

Leadership Disposition

The successful Area Coordinator Case Management will be:

• Student-centered and supportive demonstrating care for student wellbeing and success.
• Approachable and visible fostering trust and connection with students and staff.
• Clear and dependable in communication follow-through and daily responsibilities.
• Calm and steady in crisis able to assess situations and act with sound judgment.
• Flexible and solution-oriented adapting to evolving community and student needs.
• Organized and reliable managing multiple tasks priorities and documentation effectively.
  

Application Instructions: In order to be considered for this position please complete the online application and attach your resume.

Compensation: The compensation for this position is commensurate with experience.

Application Deadline: Review of applicants will beginon February 25 2026.

Union Affiliation (if applicable):

For assistance with your application or attachments please contact the Human Resources representative listed:

Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees. The University endeavors to protect the health welfare and safety of all students employees and visitors on our campus. As such all offers of employment with The University of Akron are contingent upon verification of credentials and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search.

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that allwork performed as an employee ofthe University will be performed in Ohio.