PMO Manager

We have an exciting opportunity for PMO Manager to join the Change Management Office (CMO) team.

The PMO Manager is a core member of the CMO team. They play a senior role in change delivery and lead the Portfolio management office in the implementation and maintenance of standardised project management practices governance & portfolio oversight across the Cumberland Change function.

The Benefits

• Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 2 days.
• Learning and Development opportunities - We want you to grow in your role. Well work together to support your personal and professional development.
• Hybrid Working - the tools and equipment you need to be able to work from home when you need to depending on your role.
• Health and Wellbeing - a calendar of events and activities throughout the year Mental Health & Wellbeing champions and Cycle to Work scheme.
• Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.

The Role

Main responsibilities include:

Leadership

• People leadership and daily management of the PMO function fostering a culture of high performance and continuous improvement
• Lead and develop a team where the focus is on enabling project delivery to perform at its best whilst maintaining proportionate governance and control
• Act as the bridge between senior leadership the CMO management team and project teams building strong relationships with project teams and senior leaders ensuring alignment with strategy and overall business objectives
• Work collaboratively to continue to uplift capability and embed the Change framework

Delivery Control

• Maintain the Change Policy and Framework including any uplift required to change controls and processes to maintain proportionate governance and controls
• Oversee the ongoing maintenance and upkeep of artefacts templates and tooling across the CMO function

Assurance

• Own & manage the Portfolio quality assurance framework & Lead Assurance checkpoint meetings
• Conduct regular quality control and health check audits to ensure compliance with established standards and best practices ensuring assurance activities are value add exercises
• Lead any assurance improvement plans and own the lessons learned process ensuring insights and root cause analysis is captured and rectified

Project Governance and Reporting

• Ownership of overall Project governance and reporting processes to ensure efficiency and control when escalation and decision-making is required
• Provide robust and trusted management ensuring projects are governed in the most effective and efficient way possible
• Define clear escalation routes throughout the governance structure from Workstream Management meetings to Change Management Committee
• Produce reporting packs for SLT/Board and other key governance meetings collating project and portfolio level MI ensuring progress overall health and risk and issues are reported appropriately
• Support the management and cadence of governance meetings

Portfolio management

• Support the wider CMO team in evaluating new project proposals against The Societies strategic objectives and prioritisation framework
• Ensure decisions to implement change are taken by those with authority to do so and decisions are supported by an auditable record demonstrating that the impacts from the change have been assessed appropriate options considered and benefits assessed.
• Support the overall financial wellbeing of project delivery by working alongside the CMO finance lead in supporting project managers

About You

Youll have the following key qualifiers:

• A proven track record of experience in project/programme management managing change across a range of complex IT Change Regulatory and Business Change programmes
• Demonstrable PMO leadership and stakeholder management experience in delivering a wide range of projects and programmes within a financial service environment
• Demonstratable experience in influencing and challenging others in a collaborative and pragmatic way
• Knowledge of change delivery methodologies (ie waterfall agile hybrid) with a deep understanding of project tooling and governance frameworks
• Experience in the management of Portfolio Programme and Project lifecycles
• Experience of both Waterfall and Agile models and their application within a PMO setting
• Strong commercial awareness with the ability to understand and be innovative in their approach to managing budgets and risk
• Strong experience of PPM tools and Microsoft applications

And the following key competencies:

• Strong leadership skills with the ability to motivate and inspire
• Ability to lead with empathy and create a culture of belonging within a team
• A strong drive to deliver change; a pro-active pragmatic and dynamic approach to work with the ability to challenge barriers to deliver at pace
• Resilience and the ability to work effectively under challenge
• Strategic & commercial awareness
• Can identify actions and outputs quickly and effectively to benefit the change associated with the Programme/ Portfolio success
• Embrace ambiguity and address challenges with an ability to unpick analyse and challenge complex discrepancies by reviewing data to allow effective decision making and action
• Effective communication skills with the ability to communicate key messages both at a senior level and to project teams

Where you will work

Our aim is to keep the great balance we have achieved with hybrid working. The successful candidate would therefore be willing to work remotely and be able to work from Cumberland House as and when required.

Were here to create a banking experience thats kinder to people and planet.

Unlike banks we dont have public or private shareholders which means we can invest 100% of our profits back into our business. As a result our business is purpose-led financially strong socially responsible and always focused on our people planet and communities.