Croatian Customer Agent in Athens

Start Your Career as a Customer Agent!

Are you passionate about helping people and resolving travel-related concerns efficiently Join a friendly fast-moving team where youll support travellers and make sure they feel informed confident and cared for every step of the way. This role is well suited to proactive detail-oriented individuals who value delivering outstanding customer service.

About the Role:

As a Customer Agent youll be the primary point of contact for customers seeking assistance before during or after their trips. Using digital communication channels youll handle inquiries related to bookings itinerary changes cancellations refunds and general travel questionshelping ensure a seamless and stress-free travel experience.

Key Responsibilities:

• Assist travellers via chat email and online platforms with a wide range of travel-related inquiries

• Handle bookings for flights accommodation car rentals and activities including modifications and cancellations

• Provide clear guidance on itineraries travel requirements baggage policies and refund processes

• Support customers with account updates payments and loyalty or rewards programs

• Identify urgent or complex cases such as travel disruptions or missed connections and escalate when needed

• Accurately document customer interactions and resolutions in internal systems

• Collaborate with internal teams and external partners to maintain consistent service quality

• Meet service quality standards productivity goals and response-time KPIs

• Stay up to date on travel policies destination updates tools and process improvements

Requirements:

• Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!