Summary:

Under general direction of the Operations Team Leader the overall purpose of this position is to work proactively as a member of the operations team in providing a customer focused service responsible for:

• Performing operational functions effectively and efficiently and in accordance with World Courier Global and Japanese policies and procedures and regulatory requirements which includes:

• Preparing and executing customer shipments for air export and import utilizing the companys shipment processing systems and completing regulatory clearances

• Monitoring shipments in transit initiating effective action as necessary to rectify issues

• Linking with the airlines and World Courier brokers as required

• Shipments airlines booking; Controlling our Air freight levels

• Assisting with answering telephone calls as necessary

• Actively supporting other functional areas of the business as required

• Any other duties as directed by the Osaka Associate Manager or Operations Manager

• Ensure that shifts - including weekend shifts when applicable - are established in agreement with the Osaka Branch Manager or Supervisor/Operations Manager

Responsibilities:

Export Operations Function

• Utilize appropriate company shipment and export processing systems:

• Update and finalize jobs

• Enter applicable information and charges

• Check customer export documents and attach to job

• Complete international carriers Master Airway Bill and other associated documents

• Complete companys Declaration of Security

• Complete and transmit Flight Waybill (Master Airway Bill) (House Air Waybill/House airway bill) information to carrier (if applicable)

• Post flight shipments

• Ensure all shipments are checked prior to driver delivering to international carrier:

• Confirm shipments comply with security and regulatory requirements

• Confirm shipments are packed labelled and marked correctly

Import Function

• Ensure that shifts -including weekend shifts when applicable - are established in agreement with the Osaka Branch Manager or Supervisor/Operations Manager

Dispatch Function

• Arrange for drivers (pickup/delivery)

• Check the planned departure or arrival times of flights

• Manages the warehouse (packages supplies cooling-media etc)

• Check correctness and completeness of consignment during pickups/deliveries

• Check the best route available for a timely delivery/pickup

• Keeps the assigned vehicle clean inside and outside

• Must execute regular pre-trip inspections

• Assure that all tasks assigned to driver are fulfilled in a correct and timely manner

• Ensue to manager stocks including Phase Change Material conditioning

General function

• Constantly monitor operations email

• Utilize appropriate company shipment processing system:

• Constantly monitor and manage all communication via job notes

• Notify consignees of pending shipments confirming import and delivery details

• Update jobs by entering appropriate information and charges and attaching all applicable import documents

• Organize shipment collections liaising with customers and domestic agents

• Acquiring and maintaining knowledge and understanding and always complying with:

• Company Code of Conduct and Policies

• World Courier global and World Courier Japan policies and procedures relevant to the position

• Company security requirements and health & safety system:

• Reporting all security breaches and incidents in a timely manner

• Taking all practical steps to ensure own safety and the safety of others while at work; reporting all accidents and incidents in a timely manner

• Ensure compliance with relevant Work Health & Safety legislation and that any issues are identified and actioned in line World Courier Japan policy

• Utilize appropriate company shipment processing system

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Experience:

• Significant customer service and/or operations experience

• Strong international & domestic geographic knowledge

• An understanding of Imports and Exports processes and statutory requirements

• Sound experience using the Microsoft Office Suite including Word Excel and Outlook

• Experience negotiating timelines and pricing with a range of stakeholders

Minimum Skills Knowledge and Ability Requirements:

• Strong interpersonal and communication skills

• Sound level of numeracy and demonstrated attention to detail

• Strong time management and organizational skills

• Sound written and verbal communication skills

• Problems solving skills

• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands

• A calm and customer focused approach

• Ability to use initiative

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned