HR Manager

Work Setup: Onsite (Legaspi Albay)

Work Schedule: Morning Shift

The HR Manager is responsible for providing end-to-end HR leadership ensuring strong alignment between people strategy and business objectives. This role leads the HR Team drives a high-performance and compliant workplace culture and oversees all core human resources and office administration functions.

Key Responsibilities

• Develop and execute the companys people strategy aligned with overall business goals and direction
• Lead coach and develop the HR Team ensuring high performance accountability and professional growth
• Champion organizational culture values and employee engagement initiatives
• Partner with department leaders to support business outcomes and workforce needs
• Manage the operating budget for Human Resources and Office Administration including general office upkeep
• Oversee end-to-end employee relations and disciplinary processes including performance management and corrective actions
• Draft and issue formal HR documentation including memos notices and official correspondence
• Conduct investigatory meetings fact-finding interviews and disciplinary hearings in a fair objective and compliant manner
• Ensure all HR practices comply with employment legislation workers rights and internal policies
• Provide guidance and advisory support to managers on employee relations matters and best-practice HR processes
• Maintain accurate confidential employee records and case documentation
• Support the development review and consistent implementation of HR policies across the organization
• Act as a trusted point of contact for escalated employee concerns and workplace issues
• Partner with leadership to promote a compliant respectful and high-performance workplace culture
• Leverage HR analytics and insights to support data-driven decision-making
• Oversee office administration and general office upkeep including employee pantry services and ensuring high standards of hygiene and cleanliness
  

Skills & Experience

• At least 4 to 5years proven experience as an HR Manager or Senior HR Leader within the BPO industry
• Strong background in employee relations disciplinary actions and workplace investigations
• Demonstrated experience drafting formal HR documentation and official correspondence
• Solid understanding of employment law workers rights and workplace compliance standards
• Excellent interpersonal and communication skills with the ability to handle sensitive issues professionally
• High attention to detail and strong capability to manage confidential matters with discretion
• Strong understanding of BPO operations and fast-paced environments