Global Delivery Intern Customer Success Support

The Team

Come and Join us! The world is changing and Oracle is looking for leaders like you to be part of that change. We believe transformation is led by individuals with diverse backgrounds experiences and ways of thinking. At oracle. We continue to push forward and innovate not in spite of challenges but because of them. Were looking for motivated students who want to leave their mark a one of the worlds largest B2B technology companies.

Customer Success Services is our North Star when organizations choose to partner with us we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle Success Services to help them get the most out of their investment. For more than 20 years Oracle Customer Success Services has helped more than 6000 companies across 100 countries gain the speed flexibility and security features that they require. We work side by side with customers to understand their unique business goals and requirementshelping them maximize their investment minimize risk and achieve more.

The Role

Oracles Customer Success Service (CSS) team is seeking a Global Delivery Intern who will have broad responsibilities and participate to manage the seamless transition of Oracle solutions and services from development to production environments while providing cloud expertise for our valued customers. While working under an experienced mentor you will further expand your knowledge by working on day-to day cases at Oracle.

Job Responsibilities:

• Participate to resolve high level very complex or previously unknown issues requiring expert technical knowledge and business acumen.
• Work with experienced ASE and the customer to establish plans for integration of new software releases database backups and recovery strategies
• Leverage artificial intelligence and machine learning techniques to identify design and implement data-driven solutions that optimize business processes and enhance decision-making.
• Research technical and industry related issues in Server Technology
• Perform root cause analysis of difficult database/applications problems and their solutions
• Assist to provide expert advice and guidance on Oracle Cloud solutions best practices and industry trends.
• Identify and communicate pertinent Oracle alerts
• Interface with Oracle development Support Consulting and on-site support
• Analyze trends of product usage by customer
• Collaborate and work closely with cross-functional teams business development during Sales cycles to come up with optimal solutions for customer requirements.

What Youll Experience:

• Shadowing mentoring and training opportunities with our experienced team of CSS professionals.
• Hands-on application of Database and Application skills in a fast-paced work environment
• Learn and be part of a fostering culture of continuous learning and development.

Qualifications & Characteristics:

• Bachelors degree in a relevant field (Computer Science Data Science AI Information Technology Business Management etc.).
• Project Management or Account Management
• Basic understanding of Oracles latest product technologies solutions or services.
• Knowledge with Cloud technologies such as OCI Azure AWS etc. Cloud certifications highly desirable.
• Knowledge of Database and database methodologies such as Database management Load Balancing Performance Tuning SQL analysis etc.
• Strong programming skills in languages such as Python.
• Familiarity with machine learning technologies and Generative AI tools.
• Demonstrates good communication and project management skills.
• Eagerness to learn and adapt to new technologies and methodologies.
• Proficiency in working in a fast-paced collaborative and customer focused environment.

Visa sponsorship is not available for this role. For clarity purposes this means that Oracle is not in a position now or in the future to offer US immigration sponsorship. This includes but is not limited to support of H-1B TN O-1 green card or F-1 e.g. EAD OPT CPT I-20 F-1 visa stamp etc.

If you are interested in working at Oracle and you have more than 2 years of professional full-time work experience (excluding internships research and/or teaching assistant roles and/or military experience) please apply to Oracles experienced job openings. For information on currently open positions at Oracle please visit US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37800 to $72000 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC0