Food and Beverage Duty Manager

About The Role - Te mahi

We are seeking individuals who are passionate about hospitality and have extensive experience in supervising in this role you will be responsible for managing an efficient and exceptional service experience for our guests. The ideal candidate should have strong leadership skills and the ability to lead by example.

We offer a variety of shifts including breakfast lunch and dinner. Weekend availability is required.

This is a full-time position (minimum 30 hours per week) based at Sudima Queenstown Five Mile. The hourly rate for this role is $30.00 - $31.00.

Responsibilities Ngā haepapa

The Food & Beverage Duty Manager is responsible for the management of the day to day operations of the food and beverage department in the hotel. The responsibilities of this role are to:

• Manage the Food and Beverage department operations while on shift
• Drive revenue to achieve and exceed budgeted revenue
• Account for stock utilised in the operation and order all stock through company purchasing system as required
• Prepare daily banking and cash flow reports
• Conduct daily Duty Manager reports for the Hotel Manager
• Conduct and/or supervise cash handling and banking procedures
• Controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Continuously work to improve the efficiency of the restaurant by optimism productivity with the lowest possible cost.
• Maintain a comprehensive and current understanding of Liquor Licensing Laws and Host Responsibility.
• Ensure that all colleagues understand and uphold the hotels code of responsible service of alcohol
• Ensure compliance of Health and Safety regulations including the timely recording and investigation of any accidents injuries or near misses
• Communicate effectively with subordinates and managers.
• Recruit train and manage the restaurant team
• Handle and resolve guest complaints efficiently
• Collaborate with the Food and Beverage Manager on menu creation planning design and delivery
• Conduct effective shift briefings to ensure all staff are aware of VIPs special occasions daily specials and upselling opportunities

A commitment to being a reliable member of the team

Be able to work with a roster that covers seven days a week including weekends and holidays.

A NZ Diploma or 3 years experience in a relevant role in the Hospitality and Tourism sector may substitute for the qualification.

Ability to work unsupervised on your own and as part of a team

You will have:

• A valid General Manager License (GM License) and a LCQ qualification
• Work as part of a team to deliver exceptional service and dining experiences
• Ability to remain calm and composed under pressure willing to go the extra mile to ensure guests have a memorable experience
• Outstanding communication and customer service skills with strong attention to detail
• Desire to learn and grow within the hospitality industry
• Prior experience in bartending and barista skills
• Flexibility to work outside normal hours as required (including early morning shifts late finishes weekends and public holidays)
• Availability to work on a rotating roster

We are all valued He kura te tangata

• Discounts at our hotels restaurants and spas across our network
• Staff family and friends rates at our hotels
• Meals on duty and uniform provided
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Mātou

Here at Sudima Hotels we have one passion you! We care we do the right thing and we work together. As a Sudima team member you will demonstrate these values with your day-to-day actions however great or small.

We believe We Are all Valued - He Kura te Tangata and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga hospitality is at the heart of all that we do. As HRDs Five Star Employer of Choice Award inand in 2024 our people love coming to work every day and we think you will too!

Hind Managementthe management company behind Sudima Hotels builds operates and manages our award-winning hotels restaurants barsand spa businesses. As industry leaders in social and environmental responsibility they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all were looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture thats passionate about putting people first.

Our values are based on caring working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Hind Management is committed to accessibility should you require assistance or support and are unable to apply online due to an access need contact our office (09)or email our Talent Acquisition Team at We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process let us know how we can support you to present your best self.

Our Values

E manawanui ana tātou We care

Ka mahi tahi tātou We work together

Ka whai tātou i te tika We do the right thing

Required Experience:

Manager