QTC Systems Analyst

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SpotOn is on the lookout for a skilled Enterprise Transformation Quote-to-Cash Systems Analyst to join our team. As an Enterprise Transformation Quote-to-Cash Systems Analyst you will support the business systems needs (including Salesforce Integrations Hub and NetSuite and future applications) collaborate with SpotOns user community and leadership to identify and document stories related to processes needing improvement or enhancement requests in our ongoing efforts to enhance end-to-end operational processes within and across teams. The perfect candidate will be meticulous possess excellent follow-up skills and excel in coordination to ensure the precision of desired outcomes. The Quote-to-Cash Systems Analyst will play a crucial role in developing new team members investigating/reporting issues and working with stakeholders to document and develop ideal candidate will have proven experience working with diverse teams demonstrate excellent leadership and domain expertise great communication skills and a desire for continual improvement.

Duties and Responsibilities

• Supports the business via Jira tickets in investigating resolving and escalating (when necessary) Salesforce issues and errors.
• Collection of requirements bug details and documentation.
• Configure and Enhance our Quote and Proposal capabilities using DealHub
• Work with Stakeholders to document user stories as they apply deliverables to requests for fixes or enhancements within SpotOns end-to-end processes.
• Maintain a highly available Quote/Proposal process for our 600 AE team using DealHub and Salesforce
• Deep understanding of how to map business processes within our back-office systems while being able to explain technical elements to non-technical personnel verbally and in writing.
• Researches documents and completes requirements for SFE JIRA projects.
• Manages UAT in QA for each release and documents acceptance/feedback to ensure successful deployments for SFDC and DealHub processes.
• When given a task consider all relevant stakeholders and the processes leading to and from the requested changes. Weekly status communications to the Project Manager for broader team communication
• Ability to convey knowledge of DealHub and Salesforce and how it can apply to the solutionguided requirements development and stakeholder education
• Create end-user training content and collaborate with Enablement for deliverable development and collaboration on Sales and CRM (SFDC) processes.
• Works with Business Specialists to develop skills in story writing requirements refinement along with overall process and technology knowledge expansion.

ESSENTIAL FUNCTIONS

• Work closely with the other Business Analysts Development and Stakeholders to deliver requested solutions on time
• Develop and evolve best practices for requirements collection When is cross-functional input needed vs. individual teams
• Broad consistent communication of priorities and progress across the business: inflight up next and roadmaps
• Develop the trust of the power users within SpotOn
  
  

MINIMUM QUALIFICATIONS

• 7 years of experience in a Business Analyst Consulting or Dealhub/Salesforce Administrative related position

• Able to multitask prioritize and manage time efficiently

• Goal-oriented organized team player

• Encouraging to team and staff; able to mentor and lead

• Excellent verbal and written communication skills

• Pays strict attention to detail

• Good interpersonal and presentation skills for interaction with all levels of management

• Capacity to accept and utilize constructive criticism

• Alignment with our companys values.

EDUCATION REQUIREMENTS

• Bachelors degree preferred but not required

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• Must be able to remain in a stationary position for most of the workday
• The person in this position needs to occasionally move about inside the office to access file cabinets office machinery etc.
• Occasionally lifts and carries equipment in the office weighing up to 20 pounds

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

We will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.