Digital Sales Representative
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Job Location:
Phoenix, NM - USA
Monthly Salary:
$ 21 - 22
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
This role is remote and not required to be in the office however this position is required that the candidate lives within 50 miles of the Phoenix business unit.
I. Job Summary
The Representative Digital Sales Support is responsible for facilitating live Chat interactions to guide customers in completing a SMB sale while navigating the WM Web Portal. This role advises and counsels prospective customers by use of phone conversations (outbound / inbound) email chat technology and other channels to potential clients to promote sell and enroll company products and related services. Explains any of the product lines the company offers. Provides accurate information regarding each product line while assisting in the enrollment and/or purchase procedure while exercising the highest levels of integrity in customer service throughout the customers experience.
II. Essential Duties and Responsibilities
- Personalize interactions with potential new customers and answer web portal navigation questions as efficiently as possible.
- The Digital Sales Support Representative is expected to provide information and options to online customers to assist them in finding the service solution that meets their waste/recycling disposal needs.
- Align WM products and services with customer needs proposed solutions that are compliant with appropriate local state and federal regulations and increase profitability and customer satisfaction through consultative selling skills.
- Resolve challenging customer requests and collaborate with Inside Sales Reps/leadership to resolve all customer escalations or issues.
- Use WM sales productivity software tools accurately and consistently (i.e. Salesforce Chat conquer Ambition pricing tools etc.)
- Prepare reports as needed and/or handle general administrative duties as appropriate.
- Uses authorized system to gather information provide information and/or update customer records.
- Technically savvy with high understanding and use of digital products to drive client results.
- Building relationships with buyers within key accounts for sustained and repeatable transactional execution.
- Researching aspects of the waste and environmental services business.
- Closes prospective customer sales using knowledge of WM services.
- Leverages existing customer relationships to identify new waste stream opportunities.
- Corrects errors for setups and service changes as needed.
- Works to understand customers needs issues and requests.
- Work with technical/operations staff to proactively address customer needs.
III. Qualifications
A. Required Qualifications
- Bachelors Degree (accredited) or in lieu of degree
- High School Diploma or GED (accredited) and 4 years of relevant work experience.
- 2 years in customer service (in addition to education requirement)
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a remote work environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.
The expected pay range for this position across the U.S. is $21 - $22. This range represents a good faith estimate for this specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location.
V. Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
IC
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Cold Calling
- Retail Sales
- Territory Management
- Upselling
- Product Demos
- Outside Sales
- Medicare
- negotiation
About Company
ABOUT WM WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through ... View more
