Manager, Regional Maintenance

Job Summary

The Regional Maintenance Manager is responsible for supervising the operations of a single-family rental home maintenance department including oversight of Maintenance Supervisors Maintenance Technicians Customer Service Representatives (FS) and vendors. This position ensures that the overall physical aspects of the properties and the experience of residents meets Company standards and all applicable laws. Associates in this position will spend a portion of their time in the field visiting properties within the assigned region and managing a team of Maintenance Technicians.

Essential Job Duties and Responsibilities

• Recruit and hire all Maintenance Technicians and Maintenance Supervisors for their regional team.

• Directly supervise the Maintenance Technicians and/or Maintenance Supervisors to ensure work order duties are performed to satisfaction. Provide coaching and performance management where needed.

• Manage Maintenance Technicians schedules training and equipment overtime mileage reimbursement and work expenses.

• Ensure Maintenance Technicians are appropriately scheduled for processing work orders through a third-party dispatch vendor by providing oversight feedback and manual adjustment of technician schedules.

• Ensure all maintenance activities performed in the field are properly tracked by technicians in the appropriate systems of record.

• Review and approve scopes of work and pricing for contracted repairs up to approval threshold and ensure appropriate approvals have been given before work is performed.

• Assist in the identification onboarding and coordination of local contractors as needed to supplement an internal maintenance technician team.

• Liaise with property management staff to develop an effective proactive team which works together to achieve objectives.

• Review and understand company maintenance reports identify improvement opportunities and drive performance improvement.

• Train Maintenance Technicians in administrative procedures repair techniques and company policies.

• Report and monitor maintenance deficiencies and equipment failure trends.

• Ensure technicians utilize and adhere to preventive maintenance programs and processes.

• May conduct field visits to resolve challenging resident service issues.

• May act as technical expert to guide maintenance technicians in completion of repairs.

• May be involved in approval of contractor invoices for payment.

• Attend company-provided training for supervision and individual development.

• Comply with all Company policies applicable health and safety rules and regulations as well as applicable local state and federal laws.

• Other duties as assigned.

Education and/or Experience

• High School diploma or equivalent.

• Minimum 5 years of previous experience in property management maintenance other rental property maintenance or related trade is required.

• 2 years experience as a supervisor or manager is required.

Skills/Specialized Knowledge

• Ability to read write understand and communicate in English; multi-lingual a plus.

• Ability to use a personal computer and proficiency in Microsoft Outlook Microsoft Word and Microsoft Excel as well as tracking systems and willingness to learn new software systems.

• Ability to use general office equipment such as telephone fax machine printer copier and key track system.

• Excellent customer service and interpersonal skills; ability to relate to others.

• Excellent verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to perform basic mathematical functions.

• Ability to read and comprehend budgets.

• Comprehension of federal fair housing laws and any applicable local housing provisions.

• Ability to multi-task make quick and effective decisions and analyze and resolve problems.

• Ability to cope with and defuse situations involving angry or difficult people.

• Ability to negotiate influence and gain consensus.

• Ability to successfully delegate manage a team conduct interviews and train others.

• Ability to set and meet goals and consistently meet deadlines.

• Ability to maintain flexibility and creativity in a variety of situations.

• Ability to maintain confidentiality.

• Ability to drive an automobile.

Required Licenses or Certifications

• Current driver license and automobile insurance.

• One or more of the following certifications are a plus but not required:

  • EPA Certification Type I and II.

  • CPO certification (pool).

• Other licenses and/or certifications as required by state law.

Other Requirements

• Must maintain professional appearance.

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

• Ability to work weekends and non-traditional holidays

• Must comply with all safety regulations including the use of safety goggles and gloves when appropriate.

• Must be reachable at all times via phone or pager except during approved time off.

• Must be available to work on-call or when needed due to staffing shortages.

• Some travel may be required.

• May need to provide basic hand and power tools.

Physical and Mental Demands

• Standing walking and/or sitting for extended periods of time

• Frequent climbing reaching and use of fingers

• Moderate stooping kneeling crawling pushing pulling lifting talking and hearing

• Sustains substantially recurring movement to fingers hands wrists legs and feet

• Ability to lift and/or move an excess of 50 pounds or more

• Ability to use standard maintenance equipment

• Ability to operate assigned equipment and vehicles

• Ability to verbally communicate to exchange information

Work Environment

• Indoor and outdoor field environment

• Exposure to atmospheric conditions

• Travel from site to site

• Work and/or walk on various types of surfaces

Salary Range

Compensation and Benefits

To attract and retain top talent were pleased to offer competitive compensation and benefits including:

• Annual bonus program

• Health dental vision and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual sick time standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other factor protected by applicable federal state or local law. If you have a disability or special need that requires accommodation please contact us at .

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.