Service Coordinator

Manheim, PA - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Service Coordinator

Manheim PA

This role is a good fit for someone who thrives in a fast-paced environment keeps people and schedules organized and understands that first impressions matter.

Why Youll Love Working with Us:

Varied Engaging Work: No two days look the same with a mix of service installation and problem-solving across plumbing and HVAC systems.
People Who Care About the Craft: Work alongside a team that takes pride in quality workmanship and genuinely enjoys what they do.
Voice & Impact: A role well suited for someone who likes to improve processes speak up with ideas and help shape how work gets done.
Access to Leadership: Work directly with the CEO on projects and initiatives that advance the company.
Strong Relationships: Build lasting relationships with coworkers and customers in a family-oriented faith-based environment that values integrity and respect.

Graybill Service Group is a family-owned plumbing and HVAC company serving residential and commercial customers since 2002. We specialize in plumbing hydronic heating and trenchless pipe lining combining skilled workmanship with modern equipment and methods. As a faith-based company we prioritize integrity quality work and care for our employees customers and community.

What Youll Do as a Service Coordinator:

Answer customer calls and messages and serve as the main point of contact.
Manage & adjust the daily service schedule for 4-8 technicians.
Track technician locations job status and progress throughout the day.
Fill schedule gaps and coordinate follow-up or incomplete jobs.
Maintain accurate customer job and invoice records in the dispatch system.
Complete post-service follow-up calls and document results.
Prepare completed jobs for billing and coordinate invoice questions as directed.
Coordinate parts ordering and support service leadership with daily operations.

Our Ideal Service Coordinator:

Experience: Minimum of 3 years of customer service experience required along with 3 years of scheduling dispatching or service coordination experience. High school diploma required.
Operations-minded: Handles shifting schedules improves processes and raises issues before they become problems.
Relationship-focused: Enjoys building and maintaining strong relationships with customers technicians and coworkers.
Leadership Exposure: Comfortable working directly with the CEO on projects and initiatives that support company growth.
Computer Savvy: Proficient with basic computer tools including Microsoft Office. Experience with ServiceTitan QuickBooks Online or dispatch software is a plus.
Adaptable: Thrives in a role with variety and shifting priorities.
Work Environment: Able to sit for most of the workday while managing phones scheduling systems and computer-based tasks.

What We Offer Our Service Coordinator:

Full-time position Monday-Friday 7:00 a.m.-4:00 p.m.
$55000-$60000/year DOE
Health dental & vision insurance
Paid time off & paid holidays
Simple IRA with up to 3% company match
Quarterly profit sharing
Company outings and team events
Company chaplain support

To Apply

If you have experience in customer service and service scheduling and enjoy keeping people schedules and details aligned wed like to hear from you. Apply to be considered for the Service Coordinator position with Graybill Service Group.

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Requirements:

3 years of customer service experience required
3 years of scheduling dispatching or service coordination experience
High school diploma required.
ServiceTitan QuickBooks Online or dispatch software is a plus

Service CoordinatorManheim PA This role is a good fit for someone who thrives in a fast-paced environment keeps people and schedules organized and understands that first impressions matter. Why Youll Love Working with Us:Varied Engaging Work: No two days look the same with a mix of service installat...