VIP Client Experience Executive

An exciting opportunity has arisen in our team for a switched-on individual with a great can do attitude willingness to learn and an organised approach. As you will be working closely with clients the ideal person will have excellent interpersonal skills and enjoy building relationships with a range of people. You will be the central touch point for our most prestigious attendees providing first class customer service and proactive retention campaigns.

Outreach

Outreach to guests via LinkedIn email and advocacy channels

Manage the teams LinkedIn guesting campaigns

Identify VIP worthy guests and be their main POC

Maintain a focused LI account for your events by interacting with relevant posts and joining groups

Concierge

Manage the registration of all guests either ensuring they self-complete registration or registering for them

Manage guest applications and liaise with the delegate sales team for those who do not qualify

Build a retention campaign with regular touchpoints with the confirmed guests

Arrange calls between marketing and VIP guests

Ensure profiling is completed as part of the retention campaign

Send and track invites to exclusive events such as dinners workshops roundtables

Internal management

Weekly reporting against monthly KPIs YOY growth and diversity in industries

Maintain attendee lists for invite only events and work with Customer Success to ensure sponsors receive regular updates

Create logo clouds and sample attendee lists in line with brand guidelines

The Ideal Candidate:

• Some previous work experience ideally in a customer facing role is preferred

• Strong IT skills with the ability to pick up new systems quickly

• Highly organised and structured planner with the ability to deliver projects on time

Personal Characteristics:

• Great attitude: proactive and energetic enthusiastic and fun to work alongside with a strong work ethic

• Outstanding people skills with the ability to develop relationships with a wide range of individuals

• Excellent accuracy/attention to detail essential

• Excellent verbal and written communication skills are required

• Commercially aware

• Able to remain calm under pressure in a fast-moving environment

• A born problem solver

• Excellent skills in diplomacy