Global Project Manager (Social Media)

Where: Remote - This is a global role we welcome applications from candidates based in the UK or US (EST or CST)

Type: Full-time salaried role

Join Us at Social Element!

Founded 23 years ago Social Element is a leading global full-service agency connecting brands and people socially. Our core purpose is to make better social for brands and social better for society.

Are you passionate about delivering world-class client service and managing complex projects in social media

We are looking for an exceptional Global Project Manager who is highly organised proactive to oversee both engagement and moderation client accounts and some of our Social Intelligence projects for an international portfolio.

Think this could be you Read on dear reader

About You

As our new Global Project Manager you will lead the day-to-day operations of multiple client projects ensuring seamless service delivery nurturing strong client relationships and driving ongoing process improvements. You will oversee both moderation and engagement projects while also shaping project management practices for our social intelligence reports.

Acting as the crucial link between clients our client services team and flexible delivery teams you will keep projects on track and ensure KPIs are consistently met. You will manage and mentor a small team provide quality assurance and proactively identify opportunities to enhance our service standards.

Additionally you will play a key role in strengthening our global approach to project management ensuring that workflows are streamlined and efficient across all clients and regions.

Roles & Responsibilities

• Oversee global client engagement moderation and social intelligence projects ensuring delivery on time and within budget

• Manage project planning resourcing and documentation using tools like Zoho and Google Drive

• Act as a key point of contact for clients and internal teams communicating updates and solutions confidently

• Maintain high standards of QA and performance addressing issues swiftly and constructively

• Lead and support a flexible team (including shift management and feedback)

• Attend client meetings offer expert recommendations and identify opportunities to expand our partnership

• Contribute to continuous process improvements to drive efficiency and excellence

Skills & Qualities

• An experienced Project Manager (ideally within an agency or brand environment)

• Proven track record managing global client accounts and delivering results on social/digital projects

• Skilled mentor and able to motivate and coordinate diverse teams

• Comfortable with project management and CRM tools ( Zoho etc.)

• A strong communicator (written and verbal) highly organised and able to thrive in a fast-paced time-sensitive environment

• Detail-oriented analytical and a problem solver who can think on their feet

• Knowledgeable about social media platforms strategy monitoring and insights

• Experience with Basecamp Google Drive Excel and report writing skills.(nice to have)

Benefits

Please note: These benefits are for UK employees only

Remote/Hybrid working (occasional travel)

33 days of holiday (including the bank holidays)

Birthday off

Annual Occasion Day off for an important event (eg moving house getting married)

1 Volunteer day off

3 Wellbeing days off

Flexible Fridays (Working half day)

Eye care: Contributions towards eye tests and glasses

Enhanced sick pay: 4 weeks full pay 4 weeks half pay

Enhanced family friendly policies

Employee Assistance Programme and wellbeing support

Access to our discounts website

The Hiring Process

The hiring process for this position will be made up of the following stages:

Culture Connect Interview - with one of the talent team

Skills Experience Interview - with Global VP of Project Management and Senior Project Manager

Final Interview - with Global VP of Project Management and Global Head of Intelligence

Chem Meet with Head of Client Services Europe and Global Head of Social

Social Element Values

Bring the joy: Our people bring the joy by radiating energy creating an uplifting atmosphere and spreading positive vibes thats magnetic to everyone around them!

Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity leading the way with best-in-class solutions and innovative ideas.

Everyones welcome: We create an inclusive and respectful environment where communication is jargon-free and everyone feels welcome

Weve got you: With a team thats professional reliable smart and prepared we are problem-solvers who get it done and do it brilliantly.

Genuine humans: Our genuine humans are compassionate honest and unapologetically real.

Our Diversity Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates so even if you feel you dont fulfill all the requirements we encourage you to still apply wed love to hear from you!

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

How To Apply

If all this sounds like you simply upload your CV/resume with a portfolio link and complete the application form. While a cover letter is optional we welcome any other way for you to share what draws you and motivates you about this role and the agency.

We encourage candidates to express their interest and motivation in the format that best showcases their talents.

***If you would prefer to submit your application in a different format please feel free to get in touch with us at and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

We are excited to receive your application!