Customer Support Advisor

Do you speak fluent Swedish English and calm human who fixes things
Quinyx is looking for a First Line Customer Support Advisor to be the friendly voice our customers reach when tech gets tricky. Youll solve problems answer questions escalate the truly mysterious stuff and generally save the daymainly via phone and email. If you love helping people enjoy a good troubleshooting puzzle and dont mind coming into the office at least twice a week we might just be your next happy workplace. Bonus points if youre equally comfortable talking APIs and people.

The Role

Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue. This role focuses on providing customer support to our Swedish and English-speaking customers. As a First Line Customer Support Advisor you will be the primary point of contact for customers who speak Swedish or English. You will handle incoming inquiries solve customers technical questions and provide consistent and efficient support to our customer base.

We would like our new colleague to be able to come into the office a minimum of 2 times per week.

All candidates need to be fluent in both Swedish and English.

What youll do

• Providing first-line technical support to all international Quinyx customers mainly via phone and email.

• Use troubleshooting experience and available resources to resolve customers issues.

• Report on and follow up on any defects that are found.

  When necessary escalate issues to RnD and Second Line.

  Develop strong relationships with internal departments and communicate with people at all levels of the organisation.

  Support other parts of the organisation with questions about Quinyxs products and customers.

  Business fluent in both Swedish and English.

What were looking for

• Service-oriented with a customer-focused mindset.

• Analytical and a people person with a great humble attitude.

• Self-motivating with the ability to multitask prioritise and strong time management skills. Able to plan own time and workload as well as meet deadlines.

• A true team player with a willingness to share knowledge and experience.

• Strong written and verbal communication skills. Able to relate to and relay information to individuals in a variety of roles including those with technical and those with non-technical understanding.

Why Quinyx

Quinyx is a leading workforce management platform helping businesses simplify scheduling optimise staffing and engage their frontline teams. We empower organisations across the globeranging from retail and hospitality to logistics and healthcarewith smart mobile-first solutions.

Here youll find:

• A truly international team with colleagues from all over the world

• A flexible and hybrid-friendly work culture

• Opportunities to grow take ownership and make a real impact

• An open inclusive and fun environment where your ideas matter

What we offer

• Flexible work hours and a hybrid setup with at least 2 days from the office.

• Enhanced vacation allowance gym membership contribution health insurance and a pension plan.

• On-market pay.

How to apply & Our process

Ready to join the team Submit your application below and well be in touch as soon as possible. Were excited to hear from you! What our hiring process looks like:

• Fill out a short application.

• Get invited to complete our psychometric and objective assessments through Alva Labs.

• Screening call with our Talent team.

• Meet the hiring manager.

• Complete a role-specific assessment (technical questions or case).

• Final interview (in-office).

• References & background checks.

Quinyx is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background identity or experience.

Happy Workforce Happy Business!