Customer Service Representative
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Representative
Job Overview:
We are looking for a motivated and dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service assisting clients with inquiries and resolving issues related to our pest control services. This is an exciting opportunity for individuals passionate about customer satisfaction and eager to contribute to a growing company.
Top Hiring Priorities:
- Voice & Phone Presence (Highest Priority):
- Must possess an upbeat positive friendly and warm tone while communicating.
- A smiling voice bubbly energy and confidence are essential.
- Monotone flat or low-energy personalities are not acceptable even for skilled individuals.
- Initiative & Discipline:
- Sought are self-starters who do not require constant direction.
- Ability to follow processes and remain organized is crucial.
- Reliability accountability and ownership of tasks are expected.
- Tech-Savvy & Quick Thinkers:
- Comfortable with CRMs and customer communication tools.
- Strong texting and written communication skills are necessary.
- Ability to learn systems quickly and think on ones feet is essential.
- Positive Mindset & Personality:
- A naturally positive optimistic attitude is highly desired.
- High emotional intelligence to handle various customer situations calmly.
- Ability to manage homeowners billing issues scheduling and frustrated customers effectively.
Job Responsibilities:
- Act as the primary point of contact for customers addressing inquiries and concerns via phone email and in-person.
- Provide accurate information regarding pest control services prices and scheduling.
- Assist in managing appointment calendars and coordinating service schedules to ensure timely completion of services.
- Resolve customer complaints by identifying problems providing solutions and ensuring customer satisfaction.
- Maintain comprehensive records of customer interactions and transactions in our database.
- Develop a deep understanding of Pest Controlservices to effectively communicate benefits and solutions to customers.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Stay updated on industry trends pest control products and customer service best practices.
Essential Qualifications:
- High school diploma or equivalent (Associates degree or higher preferred).
- Strong verbal and written communication skills.
- Excellent interpersonal skills with the ability to build rapport with customers.
- Proficient in using computer systems and software particularly CRM tools and Microsoft Office Suite.
- Demonstrated ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Ability to work independently as well as part of a team.
Desired Experience:
- 1-2 years of experience in customer service preferably in the pest control or home services industry.
- Experience with CRM software and managing customer databases.
- Familiarity with pest control products and services is a plus.
Salary & Benefits:
- Annual Salary: Competitive and commensurate with experience.
- Comprehensive benefits package including health insurance paid time off and retirement plans.
- Opportunities for career advancement within a growing company.
- On-the-job training and development resources.
- A supportive work environment that values employee contributions.
How to Apply:
If you are enthusiastic about joining our team and meet the qualifications outlined above please submit your resume and a cover letter detailing your relevant experience.
Application Deadline:
Position will remain open until filled.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
