Rent & Service Charge Manager
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Job Summary
Where does this role fit in
You will be a key leader responsible for rent and service charge management across the organisation.
You will:
- Act as the main organisational contact for rent and service charge matters.
- Work closely with Finance Development Procurement Care & Support and Housing teams.
- Engage with external stakeholders such as Local Authorities Housing Benefit teams and the Department for Work and Pensions.
- Lead customer consultations on policy changes and service charge matters.
- Support organisational strategy by ensuring services are compliant efficient and customer-focused.
You will also lead and support colleagues encouraging collaboration shared learning and continuous improvement.
What is great about the role
- You will directly influence how we deliver fair and transparent housing services.
- A strategic leadership role where you can shape policies and improve customer outcomes.
- Opportunities to collaborate with multiple teams including Finance Development Procurement and Neighbourhood teams.
- A varied role combining technical expertise customer engagement and service improvement.
- The chance to make a real difference to customers financial wellbeing and housing experience.
What skills and experience do you need
Were looking for someone who brings a mix of technical knowledge leadership and a strong customer focus. Youll likely have experience in rent service charges housing income or a similar role where youve worked with complex financial or regulatory information.
Youll be comfortable working with others building positive relationships and supporting teams to deliver great services. Were especially interested in people who are organised solutions-focused and motivated to improve how things work for customers and colleagues.
You can find full details of responsibilities and requirements in the Job Description.
Values
At Codi our values are Compassionate Authentic and Progressive. When you join us youll embrace these principles and thrive in an environment shaped by them.
Pay and Pensions
- The exact salary is 54663 for a 37 hour full time permanent position
- Pension Choices:
- Defined Contribution (DC) Scheme with matched contributions up to 10%. Or
- Defined Benefit (DB) 1/80th of final salary for every year of service.
- 3 x Life Cover linked to pension membership
- Saving scheme with competitive interest rate
- Give As You Earn scheme for tax efficient charity donations
- From 1st April 2026 the option to be either weekly or monthly paid.
Time off and Flexibility
- 26 days holiday pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
- Working hours are mainly Monday to Friday with the option to work compressed hours across a 9 day fortnight.
- This is a hybrid role with head offices in Newport Cardiff and Swansea your main base will be the office closest to your home location.
- Maternity & Adoption Leave: 20 weeks
- Paternity Leave: 3 weeks
Wellbeing
- Sick Pay rising with length of service up to 6 months full pay after 4 years.
- Eyecare: Up to 100 reimbursement towards eye tests and glasses.
- Free counselling coaching wellbeing team and OH service to all colleagues
- Annual Health Check
- Health Cash Plan
Getting Around
- Mileage paid at 45p plus 5P per passenger per mile
- Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
- Cycle to Work Scheme
Personal Development
- Continuous professional training and development
- Leadership development programmes
- Professional memberships needed for your role are reimbursed
- Career coaching
- Support with funding and time for qualifications
Perks and Recognition
- Long Service Awards
- Blue Light Card Eligibility giving discounts at 15000 brands.
- Colleague Discount platform
FREDIE
At Codi Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or 0
How do you apply
If you have the skills and experience required please follow the prompts to apply now. We just need an up to date CV short/ focused cover letter along with a few contact details so that we can get back in touch with you.
Who are Codi Group
Codi is a not-for-profit with a big heart. As Wales largest provider of housing care and support our ambition is to lift expectations lift communities and lift each other. With 3000 passionate colleagues our name says it all: Codi meansrisein Welsh. It reflects who we are where we come from and our ambition to lift expectations lift communities and lift each other.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
About Johnson & Wales University: Founded in 1914, Johnson & Wales University is a private, nonprofit, accredited institution with campuses in Providence, Rhode Island, and Charlotte, North Carolina.
