Product & Operations Manager
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Job Summary
About TFY
TFY is a global HR and workforce platform helping companies NGOs and agencies hire and pay talent across borders. We combine HR Tech FinTech and compliance into one platform that supports modern hiring models from global contractors to mission-driven organisations.
Were now looking for a Product & Operations Manager to sit at the intersection of product strategy go-to-market execution and operational coordination working closely with the CEO and cross-functional teams.
The Role
As Product & Operations Manager you will be the connective tissue between Product Marketing Sales and IT. Your mission is to turn strategy into execution: shaping product direction translating business needs into technical requirements and ensuring teams move in sync.
Youll work directly with the CEO and team leads on:
- Product strategy and roadmap prioritisation
- Pricing models and simulations
- Product positioning and go-to-market strategies
This is a hands-on high-impact role suited to someone who enjoys clarity ownership and cross-functional problem-solving.
Key Responsibilities
Product Strategy & Execution
- Partner with the CEO to define and evolve product strategy positioning and roadmap
- Support pricing strategy through pricing simulations scenario modelling and competitive analysis
- Translate product strategy into clear execution plans across teams
Cross-Functional Coordination
- Act as the main coordination point between Marketing Sales and IT
- Ensure product initiatives are aligned with go-to-market priorities
- Gather and synthesise feedback from Sales Marketing and customers into actionable product insights
Product Operations & Delivery
- Own the product backlog and work closely with the IT team to deliver features on time
- Write clear structured requirements and tasks for the IT team using Gherkin-style user stories (Given / When / Then)
- Manage workflows and tickets in Jira ensuring clarity prioritisation and accountability
- Track delivery progress and proactively unblock issues
Go-To-Market Support
- Collaborate with Marketing on product messaging and launch plans
- Support Sales with product enablement pricing logic and positioning
- Ensure new features are clearly documented and internally communicated
Required Experience & Skills
Must-Have
- 5 years of experience in Product Management Product Operations or Operations roles
- Prior experience in FinTech HR Tech or a recruitment agency
- Proven experience coordinating technical and non-technical teams
- Strong hands-on experience with Jira
- Demonstrated ability to write Gherkin-style requirements for engineering teams
- Experience working closely with senior leadership or founders
- Fluent in English
Nice-to-Have / Strong Advantage
Fluency in Portuguese or Spanish
Experience working in a scale-up or mid-sized company
Familiarity with global workforce platforms payments or compliance-heavy products
What Were Looking For
You are:
- Structured organised and comfortable juggling multiple priorities
- Equally confident speaking with engineers marketers and sales teams
- Commercially minded with a strong understanding of how product decisions impact revenue
- Comfortable operating with ambiguity and helping bring clarity
- Proactive detail-oriented and execution-focused
Why Join TFY
Work directly with the CEO on product and business strategy
Have real ownership and influence over product direction
Join a global mission-driven company operating at the intersection of HR Tech and FinTech
Flexible remote-first working environment
Opportunity to grow with the company as it scales
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
