Technology Support III SRDT- Application Production support SRE
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Job Location:
Buenos Aires - Argentina
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
As a Technology Support III within the Commercial & Investment Bank Markets Sales Research & Data Technology (SRDT) team at JPMorgan Chase you will play a critical role in ensuring the stability availability and performance of our production applications and AWS-based platforms. You will proactively manage and support complex application flows troubleshoot and resolve incidents and partner with engineering and product teams to deliver seamless and resilient technology services.
In this role you will blend hands-on production/application support with AWS infrastructure management and SRE practices. You will leverage automation observability and best-in-class tooling to minimize manual effort drive continuous improvement and optimize platform operations. Your expertise will help us deliver reliable scalable and high-performing solutions that support the firms business objectives.
Job responsibilities
- Treat operations as software problems: proactively identify troubleshoot and resolve system failures to minimize client impact and ensure seamless business operations.
- Analyze and support end-to-end production application and infrastructure flows ensuring reliable service delivery.
- Monitor production environments for anomalies leveraging observability tools and dashboards to detect and address issues promptly.
- Develop and implement automation to reduce manual toil and enhance observability.
- Collaborate with Software Engineering Product and other stakeholder teams to drive issue resolution operational stability and performance improvements.
- Continuously improve and maintain real-time monitoring dashboards for system operability and performance.
- Identify trends manage incidents and support problem and change management for full-stack technology systems.
- Participate in AWS/public cloud infrastructure management including cost optimization and resource right-sizing.
- Ensure platform resiliency through disaster recovery (DR) site reliability (SR) and high availability (HA) practices.
Required qualifications capabilities and skills
- 3 years of experience in technology support production/application support or infrastructure management.
- Proven expertise in troubleshooting and maintaining IT applications infrastructure and services.
- Experience supporting public/private cloud-based applications preferably on AWS.
- Proficiency in automating support operations using scripting (Python UNIX shell etc.) and tooling.
- Hands-on experience with observability and monitoring tools (e.g. Dynatrace Splunk ITRS Geneos).
- Familiarity with Infrastructure as Code (IaC) tools and major cloud platforms (AWS Azure or GCP).
- Certification in Cloud technologies (AWS Azure GCP) and Infrastructure as Code tooling.
- Solid understanding of networking concepts and troubleshooting.
- Strong collaboration skills and the ability to build effective relationships across teams.
- Demonstrated continuous improvement mindset.
Preferred qualifications capabilities and skills
- Familiarity with Tableau Administration
- Familiarity with ITIL support methodologies and concepts.
- Experience working in a DevOps or Site Reliability Engineering (SRE) environment.
Key Skills
- Splunk
- Iis
- SQL
- .NET
- Perl
- Shell Scripting
- Weblogic
- Java
- Sybase
- Scripting
- Oracle
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
