DescriptionJob Summary
The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers patients and administrative teams to schedule consultations treatments procedures and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records resolves conflicts and provides clerical support to the facilitys administrative functions.
This is a PRN (as needed) non-benefited position. Must be available to work the Day Shift at least four times per month.
Essential Functions
- Schedules patient appointments for consultations tests procedures and follow-ups ensuring proper allocation of time and resources.
- Notifies patients of appointment confirmations cancellations or reschedules as well as providing necessary information and instructions.
- Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
- Manages scheduling conflicts ensuring that appointments do not overlap and that resources (e.g. rooms equipment and staff) are properly allocated.
- Provides general administrative support including answering calls filing documents processing appointment-related paperwork and faxing information as needed.
- Assists with patient check-in and registration ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.
- Communicates with physicians nurses and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
- Generates and maintains scheduling reports tracking cancellations reschedules and appointment trends for departmental reporting and process improvements.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- Associate Degree or certification in Healthcare Administration Medical Office Administration or a related field preferred
- 0-2 years of experience in medical scheduling administrative support or customer service preferred
- 0-2 years of experience with electronic medical record (EMR) systems scheduling software or medical front desk operations preferred
Knowledge Skills and Abilities
- Strong knowledge of appointment scheduling patient flow management and administrative procedures.
- Proficiency in EHR systems scheduling software and office applications.
- Excellent customer service and communication skills with the ability to interact professionally with patients families and healthcare teams.
- Strong organizational and problem-solving skills ensuring accuracy and efficiency in scheduling operations.
- Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.
- Knowledge of HIPAA regulations and patient privacy standards.
DescriptionJob SummaryThe Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers patients and administrative teams to schedule consultations trea...
DescriptionJob Summary
The Scheduling Clerk is responsible for coordinating and managing patient appointments to ensure efficient scheduling and a seamless patient experience. This role involves working closely with healthcare providers patients and administrative teams to schedule consultations treatments procedures and follow-ups in a timely and accurate manner. The Scheduling Clerk also maintains accurate scheduling records resolves conflicts and provides clerical support to the facilitys administrative functions.
This is a PRN (as needed) non-benefited position. Must be available to work the Day Shift at least four times per month.
Essential Functions
- Schedules patient appointments for consultations tests procedures and follow-ups ensuring proper allocation of time and resources.
- Notifies patients of appointment confirmations cancellations or reschedules as well as providing necessary information and instructions.
- Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
- Manages scheduling conflicts ensuring that appointments do not overlap and that resources (e.g. rooms equipment and staff) are properly allocated.
- Provides general administrative support including answering calls filing documents processing appointment-related paperwork and faxing information as needed.
- Assists with patient check-in and registration ensuring patients are properly checked in for scheduled appointments and providing any necessary instructions.
- Communicates with physicians nurses and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
- Generates and maintains scheduling reports tracking cancellations reschedules and appointment trends for departmental reporting and process improvements.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- Associate Degree or certification in Healthcare Administration Medical Office Administration or a related field preferred
- 0-2 years of experience in medical scheduling administrative support or customer service preferred
- 0-2 years of experience with electronic medical record (EMR) systems scheduling software or medical front desk operations preferred
Knowledge Skills and Abilities
- Strong knowledge of appointment scheduling patient flow management and administrative procedures.
- Proficiency in EHR systems scheduling software and office applications.
- Excellent customer service and communication skills with the ability to interact professionally with patients families and healthcare teams.
- Strong organizational and problem-solving skills ensuring accuracy and efficiency in scheduling operations.
- Ability to handle high call volumes and manage multiple tasks efficiently in a fast-paced healthcare environment.
- Knowledge of HIPAA regulations and patient privacy standards.
View more
View less