RTA Analyst

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: RTA Analyst

Location: Remote

The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services project coordination and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving prioritizing documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools as well as require that the individual provide hands-on help at the desktop level.

Core Technology

Windows 10 and Windows 11

SCCM/Autopilot

Microsoft 365 Suite

Jabber

Citrix

Network wireless and wired

HP laptops docking stations

The below responsibilities are indicative of the work required and should not be seen as an exhaustive list.

Project-based IT work that implements a broadest range of IT equipment including network equipment servers terminals personal computers cabling and related software products.

Provides advanced hands-on technical support as escalated from Service Desk.

Communicates and escalates incidents and requests.

Logs and tracks incidents and requests; reviews incident and requests.

Investigates hardware problems and performs minor system hardware and communication connection repairs

Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves

Participates in meetings committees and continuing education to improve individual departmental and organizational performance

Aids and trains users on proper use of technology

Mentors and/or collaborates with other Technical Analysts and other members of GTS.

Participates in facility-based IT project planning and budgeting as needed

Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved

Adheres to and supports GTS standards policies and procedures

Performs other duties as assigned

INTERNAL

EXTERNAL

M&A Due Diligence Lead

IT Project Managers

Technical subject matter experts

3^rd Party delivery partners
Acquisition targets (both technical and non-technical)

Key Skills and Experience

Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.
Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation; strength in analytical math and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
Must be able to drive to assigned sites to complete work

Role: RTA Analyst Location: Remote The Regional Technical Analyst (RTA) is responsible for coordinating the delivery of IT Services project coordination and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users c...