Custom Program Assistant (London, England)

London - UK

Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Custom ProgrammeAssistant

Contract Type: FullTime Fixed Term
Contract Details: The post is offered full time and fixed term from late April 2026 until 11 September 2026. Salary of 26000 per annum (pro rata). The post is hybrid with some work from home and some work from the IFSA Centre in London as well as programme locations around London and further afield in England.
Benefits:Enjoy flexible work arrangements pension contribution support for professional development and growth.
Location: London England
Reports to:Director England and Wales Programs

Position Overview

Are you a life-long learner curious about the world around you

Are you ready to bring your unique skills to a mission-driven organization

Do you enjoy being a part of a students journey of personalacademicand intercultural growth

If sowewould love to welcome you to ourglobalcommunity!

IFSA works with universities in the USA to deliver short-term summer programmes in London for their students. These programmes have diverse academic themes and IFSA supports visiting faculty in three key areas: health and safety support for students; academic site visits that complement classroom learning; intercultural activities that deepen engagement with the host environment. The Custom Programme Assistant is responsible for logistical operational and cultural integration tasks (booking activities accompanying field trips and site visits) ensuring that all programme activities are well-organized and that students receive the necessary support during their stay in London. All programmes include day trips and overnight excursions that take place at varying times (including evenings and weekends) which the Custom Programme Assistant is required to support. IFSA provides TOIL for any work outside normal hours.

IFSA (Institute for Study Abroad) a US-based nonprofit organization creates global learning environments to help students gather the critical perspectives knowledge and skills essential for future success. With innovative programming and world-class support IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence intercultural agility individualizedlearning and enduring impact are present in every aspect of our programs.

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success just as we build programmes with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do IFSA is the place for you.

Learn more about IFSA at this position your responsibilities would include:

Cultural and Social Integration:

Act as an ambassador for IFSA and the country and share enthusiasm for local culture.
Help students feel welcome andassistwith understanding the local culture and environment.
Support students with practical tasks such as navigating public transport and getting a phone plan if necessary.

Ongoing Programme Support:

Accompany studentstoactivities events and excursions including activities outside of London.
Ensure classroom spaces are properly equipped.

Incident Management and Reporting:

Manage student incidents through IFSAs CRMSalesForce and liaising with the Custom Programme Coordinator and Director.
Ensure students have downloaded and registered on the Alert Media App.

Financial Management and Post-Programme Review:

Document all spending save receipts and prepare a spending report.

Create a post-programme document outlining what went well (WWW) and what could be even better if (EBI).

Emergency Response and Student Welfare:

Attend and review relevant training materials - including Health and Safety 101 Prevent and Emergency Response.
Contribute to emergency response and student incident management based on established protocols.

Requirements

One - two years of work experience.
Contagious enthusiasm for IFSAs missionvisionand commitments.
Soundorganisationaland project management skills.
Success in engaging with and supporting students with diverse lived experiences including students of color students with mental and physical disabilities first-generation college students and LGBTQIA students.
An ability to respond calmly and professionally to emergency situations.
General knowledge ofuniversitysystem and student life in England.
The legal right to work in the UK.

We know there are great candidates who wont check all of these boxes and we also know you might bring important perspectives experiences and skills that we havent considered. If this describes you please dont hesitate to apply and tell us about yourself.

Physical and Work Environment

Working on a computer placing phone/video calls.
Required to navigate and travel around the city and for excursions potentially outdoors in the heat

Occasional physical activities such as arranging chairs/tables in conference room settings.
Some work on the weekend or in the evening depending on scheduled activities.

To Apply

To apply please submit yourcover letter and CV for this position via IFSAs career page:

In your cover letter offer a compelling Why statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.

Review of applications will beginimmediatelyand the position will remain open until filled.

IFSA is an equal opportunity employer and our hiring process is inclusive of all genders and gender expressions races and ethnicities ages religions and sexualities as well as veterans and people with disabilities.

Required Experience:

Junior IC

Custom ProgrammeAssistantContract Type: FullTime Fixed TermContract Details: The post is offered full time and fixed term from late April 2026 until 11 September 2026. Salary of 26000 per annum (pro rata). The post is hybrid with some work from home and some work from the IFSA Centre in London as we...