BirdBox Product Operations Assistant

FAI is looking for a early career or graduate hands-on operator to support the rollout of our BirdBox hardware and software product in the field.

BirdBox is a poultry farm management system utilising automated sensors and farmer co-designed software to optimise daily farm management and deliver better productivity animal welfare and sustainability in the poultry industry.

This role bridges hardware preparation logistics customer liaison installation planning and early-stage product feedback. Youll be working closely with the hardware suppliers and farmers to make sure our kits are built shipped installed and supported smoothly. This is an ideal opportunity for someone technically curious practical and comfortable getting their hands dirty in both the workshop and on farm sites.

Tasks

Responsibilities and Duties

Hardware & Product Setup

• Prepare and configure IoT kits (routers gateways sensors etc.)
• Basic assembly of enclosures & product kits
• Hardware testing quality assurance troubleshooting issues
• Stock management (tracking ordering components coordinating new builds with suppliers)

Logistics & Deployment

• Package and ship products to customer sites
• Plan installation timelines and coordinate field deployments
• Onsite visits to farms for pre-install surveys and post-install follow-ups

Customer Liaison

• Liaise with farmers to understand their site layouts requirements and constraints
• Adapt kit configurations to site-specific needs
• Provide clear documentation and installation notes
• Collect and report product feedback to the product and engineering team

Product Feedback & Internal Communication

• Monitor installation and early performance
• Provide structured product feedback
• Work closely with Product Manager to prioritise improvements

Requirements

Qualifications & Experience

Essential

• Early-career/Graduate position (03 years experience) -
• Comfortable with hands-on work: assembling configuring shipping hardware.
• Tech literate: basic knowledge.
• Organised and good communicator: will need to speak to farmers and internal teams clearly.
• Full UK driving licence and car.

Desirable

• Interest in agri-tech IoT or sustainability is an advantage.

Personal attributes/characteristics

• Organised self-starter; able to work independently and as part of a team
• Be able to work autonomously with a high degree of initiative
• Good communication skills
• Comfortable with working remotely and with colleagues in a variety of international locations
• Languages: English required additional languages would be beneficial.

Position

Full time 37.5 hours per week immediate start

Location

UK hybrid with requirement to travel as part of the role. The BirdBox workshop and warehouse is based in Norwich Norfolk. The successful candidate will be expected to be on site 1-3 days/week and therefore should live within easy travelling distance from Norwich.

Benefits

• 33 days annual leave inclusive of bank holidays (pro rata for part time)
• Additional holiday awarded for long service
• Holiday purchase scheme (up to one week per year)
• Contributory auto-enrolment pension scheme
• Private health insurance scheme
• Discretionary bonus scheme
• Generous Company sick pay scheme (12 weeks full pay 12 weeks half pay after successful completion of probation)
• Enhanced Maternity and Adoption Pay (full pay for 18 weeks after 26 weeks service by the qualifying week)
• Enhanced Paternity Pay full pay for 2 weeks (after 26 weeks service by the qualifying week)
• Sabbatical leave opportunity for long service

This recruitment has a deadline so pleasedontwait to submit your application.