Client Service Associate London 1
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Step into a frontline role supporting JPMorgan Chases firmwide Data & AI Platform. As a Client Service Associate you will help users of all experience levelsfrom business analysts to data scientists and engineersdiscover access and responsibly use the platforms data AI and governance capabilities. You will be the primary point of contact for inquiries and issues providing clear guidance resolving problems efficiently and driving adoption of selfservice tools. You are clientobsessed operationally rigorous and comfortable translating complex technical topics into simple actionable steps. You combine excellent communication with strong data and tech literacy to help colleagues be successful on the platform.
Job Responsibilities
- Serve as the first line of support for the firmwide Data & AI Platform triaging and resolving user inquiries.
- Build a comprehensive understanding of capabilities offered by the Platform in order to manage client queries quickly and efficiently.
- Provide tailored guidance for users at varying skill levels; translate requirements into clear next steps and recommended paths.
- Troubleshoot common setup and integration issues in collaboration with Product Engineering and SRE.
- Identify document and resolve incidents; coordinate crossteam escalations; provide timely user updates and contribute to postincident reviews and preventive actions.
- Create and maintain knowledge base articles quickstart guides FAQs and howto content to reduce friction and increase selfservice.
- Host office hours clinics and short training sessions to improve user proficiency and adoption.
- Track and report service KPIs/OKRs (e.g. response/resolution times deflection rate CSAT timetovalue).
Required Qualifications Capabilities and Skills
- Bachelors degree in computer science Information Systems Engineering or a related field or equivalent practical experience.
- 23 years of experience in a client support technical support help desk or platform operations role ideally within a large enterprise or technology environment.
- Strong problem-solving and troubleshooting skills with the ability to quickly diagnose and resolve user issues.
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to users of varying skill levels.
- Demonstrated ability to manage multiple inquiries simultaneously prioritize effectively and deliver timely high-quality support.
- Experience collaborating with cross-functional teams (e.g. Product Engineering SRE) to resolve issues and improve user experience.
- Familiarity with data platforms analytics tools or cloud-based solutions is a plus.
- Proficiency in documenting solutions creating user guides and maintaining knowledge base content.
- Customer-focused mindset with a commitment to delivering excellent service and driving user adoption.
- Strong organizational skills and attention to detail with experience tracking and reporting on service metrics (e.g. KPIs OKRs).
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
