Program Manager – Service & Experience Design
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Job Location:
Amersfoort - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
Why join us
Own your career at Nutreco an SHV company. Our purpose of Feeding the Future unites us into one team all working together to achieve a meaningful global impact for generations to come. Empowering and investing in our people and our planet is at the heart of everything we do.
When you join us as Program Manager Service & Experience Design within our Global Digital Customer team you will play a central role in driving Nutrecos digital service transformation. You will lead global initiatives that elevate customer experience shape digital service design and deliver measurable business value. This position is a key enabler of Nutrecos Digital Customer Experience (DCX) strategy.
What youll do
Digital platforms automation and AI are essential; but true value is only created when service experiences are intentionally designed integrated across channels and adopted at scale. This role ensures Nutrecos service ambitions become real measurable improvements for customers and frontline teams.
- Lead global digital customer service transformation programs rooted in service design principles including journey mapping painpoint analysis and opportunity prioritization.
- Own the governance of the global digital customer service roadmap (CCaaS automation experience enablers).
- Translate DCX service ambitions into integrated crossfunctional delivery plans across design process technology data and change.
- Ensure projects are delivered on time on budget and aligned with strategic priorities.
- Orchestrate delivery across Service CX IT Data Hyperautomation external vendors and OpCos.
- Ensure scalable integration and alignment with enterprise architecture and digital release cadences.
- Apply structured change management to accelerate adoption of selfservice AIenabled tools and redesigned journeys.
- Track program performance against DCX metrics (customer effort service friction adoption satisfaction).
- Monitor outcome indicators such as productivity gains cost efficiency and business impact.
Who were looking for
- Bachelors or Masters degree in Business Digital Innovation Service Design or a related field.
- Minimum of 8 years of experience in digital transformation service transformation or largescale program leadership.
- Proven track record delivering complex transformation programs in global matrixed environments.
- Deep expertise in service design & CX including journey mapping effort reduction blueprinting and digital service flows.
- Strong knowledge of change leadership adoption management and scaling new ways of working.
- Comfortable working across strategy design technology and execution.
- Strong stakeholder management: clear structured communicator who can influence across levels and cultures.
- Analytical mindset with the ability to track and translate KPIs into actionable insights.
- Fluent in English; other languages are an asset.
What youll receive
- A full-time hybrid position (40 hours/week) in an international dynamic environment.
- Competitive remuneration package with a good pension scheme.
- 30 vacation days with the option to sell or purchase a limited number of days.
- Opportunities for professional growth within Nutreco and the broader SHV Group.
- Flexible work environment with the option to work from home several days per week.
How and why to find out more
We can offer you a rewarding career with real meaning and purpose. Where youll feel proud of the impactful role you perform every day and the part you play in Feeding the Future. So if youre interested in joining us get ready to own your progress your potential and your career. For more information please contact Eniola Apara at #OwnIt
Our organisation:
Nutreco is a global leader in animal nutrition and fish feed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide. Quality innovation and sustainability are guiding principles embedded in the Nutreco culture from research and raw material procurement to products and services for agriculture and aquaculture. Experience across 100 years brings Nutreco a rich heritage of knowledge and experience for building its future.
Equal Opportunity Employer:
Nutreco is an equal opportunity employer; applicants are considered for all roles without regard to race color religious creed sex national origin citizenship status age physical or mental disability sexual orientation marital parental military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Nutreco is committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Our purpose Feeding the Future Nutreco is a leading animal nutrition company offering solutions that go beyond nutrition – we provide best-in-class advice and technology to help our customers produce more feed in a sustainable way to feed the growing population.
