Do you love being outdoors enjoy gardening or want to learn more about plants Come grow with our team at the garden center! Were looking for dependable motivated individuals who learn quickly bring a positive attitude and enjoy working in a fast-paced team-driven environment. Prior plant knowledge is a plus but not requiredwere happy to train enthusiastic newcomers.
We offer flexible part-time scheduling including early mornings evenings and a variety of shift lengths. Perks include a generous employee discount and an upbeat supportive team youll enjoy working with. Most roles require weekend availability and the ability to lift between 3070 pounds.
This is a seasonal position running from June through October with the possibility of transitioning into a year-round role based on performance availability and business needs. Our busiestand most excitingseason is April through June when teamwork and high energy are essential. Please note that time-off requests cannot be accommodated during this peak period.
If youre ready to work hard learn new skills and be part of a thriving garden center team wed love to hear from you!
Delivery Team
Enjoy being on the road and working hands-on with customers Our Vermont Delivery & Install Team is looking for dependable team members with a valid Vermont drivers license a clean driving record and experience operating large trucks (CDL not required). This role also involves assembling and installing products in customers homes so mechanical aptitude and attention to detail are important. Strong customer service skills are essential as youll be representing our company while delivering high-quality service to our local community. If you take pride in your work and enjoy an active customer-facing role wed love to hear from you!
Key Duties and Responsibilities:
Maintain a courteous & pleasant manner while organizing and executing services deliveries and installations in a fast-paced sales environment.
Efficiently process orders for the sale and delivery/installation of bulk soil and mulch plants and hard goods. Manage online order system as well as process phone and in person orders answer customer questions and maintain schedules and records.
Ensure timely referrals to outside contractors for planting projects beyond the scope of our installation team.
Execute outreach for spring pre-season as well as soil and mulch delivery promotions to our existing customer base.
Schedule deliveries maximize sales volume and manage customer wait time based on the availability of trucks and drivers.
Monitor each order as it moves through the supply chain coordinate with Sales Associates Receivers and Operations teams to ensure that materials are pulled tagged in the holding area maintained and prepared for delivery in a timely manner so customers can be updated if problems or delays occur.
Communicate the schedule regularly with customers so they are prepared to receive goods.
Provide rapid professional response to client complaints partnering with the Operations Manager escalating issues and taking appropriate partners to ensure resolution.
Ascertain that transactions involving customers are expeditiously and efficiently processed. Collect payment and complete each transaction in line with enacted principles and procedures. Ensure that all credit card data is protected according to appropriate regulations.
Remain up to date and familiar with all POS procedures including issuing credits and refunds on-line free shipping transactions follow-up on special orders payments on account AR and wholesale customer transactions and our design and delivery program offers.
Additional duties as needed including but not limited to answering phones inside sales and cashiering performing other duties as needed and coordination with peers in other stores.
Knowledge Skills & Abilities:
1-3 years direct customer service experience required.
Excellent customer service skills including very positive attitude; ability patience and enthusiasm to research solutions to help solve customer problems or answer questions.
Ability to stay organized focused and calm in a fast-paced environment.
Ability to use Google Calendar Internet search engine email Microsoft Word and Excel required.
Strong problem-solving skills - Ability to juggle multiple priorities while maintaining a high level of accuracy.
POS/ Cash Register experience required and proficiency with computerized POS system.
Intermediate plant and gardening knowledge and Passion for gardening required.
Must be available to work weekends.
Ability to occasionally lift up to 30 to 70 lbs.
This position requires regular shifts of 8 hours or longer standing on hard surfaces with regular lifting.
Physical Requirements
Ability to regularly lift 30 to 70 pounds and work outdoors in all weather conditions.
Work Environment
Ability to work around heavy equipment and spend extended periods standing/walking on hard surfaces.
Required Experience:
IC
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