Financial Wellbeing Manager

As a Financial Wellbeing Manager at Amplius youll lead our Welfare Benefits Team to deliver highquality personcentred financial support to customers. The role ensures a person-centred holistic approach to support services by working closely with the Payment Support Team external partners and internal stakeholders to ensure customers can maximise income pay their rent and sustain their tenancy.

Salary: 45000

Contract: Permanent
Your week: 36.25 (Mon Fri 8:45am 5:00pm)

Location: Hybrid weekly presence required in Milton Keynes Peterborough Rushden or Boston office

Snapshot of your role

Lead support and performancemanage the Welfare Benefits Team to deliver highquality advice and outcomes

Manage a reduced complexcase caseload to maintain specialist expertise and support tribunal work

Carry out benefit checks support applications complete reconsiderations and represent at appeals

Work collaboratively across teams and agencies to provide joinedup support for customers in financial difficulty

Monitor performance analyse trends and produce reports on income gained and tenancy sustainment impact

Ensure advice is legally accurate empathetic and compliant with safeguarding data protection and equality standards

What were looking for
Advice qualifications such as Citizens Advice Adviser Training IMA Certificate in Money Advice Practice or equivalent

Substantial experience delivering specialist welfare benefits advice in a regulated or social housing setting

Experience managing or supervising an advice or support team

Strong knowledge of welfare benefits law including Universal Credit PIP Housing Benefit and ESA

Excellent communication skills with ability to motivate and support staff

Organised selfmotivated and confident handling complex customer situations

Desirable
CIH Level 3 or NVQ Level 3 in Housing or Customer Services

Experience delivering training or awareness sessions

Data analysis skills to interpret service trends and outcomes

Experience using CRM systems such as Microsoft Dynamics

A full UK driving licence access to own car and willingness to travel is required.

DBS clearance may be required for this role.

Please read the attached Job Description before applying so you understand the full scope of the role.

Timeline

Closing: 22nd February

Phone Screens: 2nd March

Interviews: 9th March

Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions Contact and well be in touch to support you with any questions queries or conundrums!

INDMED

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.