Onsite IT Support Technician

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

You will be working onsite in Amsterdam in a fast-paced constantly evolving environment where you will be responsible for delivering high-quality customer service and hands-on IT support. This is an excellent opportunity to join an ambitious company at the forefront of its industry playing a key role in the successful delivery of premium IT support services.

This diverse and challenging role requires you to ensure that all support requests and incidents are handled promptly and professionally. You will need to be proactive managing support queries via phone email and in-person as well as acting as a point of escalation to third-party resolver groups when necessary.

Job responsibilities

Provide support that consistently meets or exceeds Customer expectations;
Determine and recommend which products or services best fit the customers needs;
Identify analyze and repair product failures. Order and replace parts as needed;
Support and maintain user account information including rights security and systems groups;
Receive and resolve issues from Tiers 12 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue if necessary;
Provide troubleshooting and problem resolution support for all network devices;
Coordinate with third-party vendors to resolve hardware and software problems as required;
Receive and resolve hardware or software related issues from Tiers 12 and 3 when break-fix is necessary to solve an issue at location/onsite;
Interface with hardware and software vendors for planning and problem resolution;
Interface with manufacturers and third-party vendors for technical assistance;
Execute the installation of PCs peripherals and LAN-based equipment;
Assist with setting up security file access and other administrative procedures associated with moves;
Move workstations peripherals and telecommunications equipment as required;
Order receive and provide all required equipment materials and third party vendor services to implement IMACs;
Install and set up equipment cables outlets and all other hardware required for implementing IMACs;
Test completed IMACs and verify acceptance by end user;
Document changes to inventory use and configuration;
AV and Conference support with software such as MTR Zoom etc;
Adaptability to all IT situations within scope.

2-3 years of experience in a technical ICT environment;
General End User technology knowledge;
End User Workspace platforms (discovery asset management client management);
End User Microsoft platforms (Active Directory Office SCCM);
ITSM Tool Set (Ticket Management Software) preferred;
A strong enthusiasm for artificial intelligence is very nice to have with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility;
Customer sensitivity: Technical writing skills;
Excellent English and Dutch language Written and Spoken.

Whats next:

Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate team-oriented workplace. If you are a customer-centric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on and join us onLinkedIn FacebookandInstagramwhere we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.

If you suspect youve been targeted please contact us immediately at for verification.

Key Points to Remember:

Legitimate job offers only follow interviews conducted with our hiring managers or clients.
We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.

#LI-ONSITE

Required Experience:

Job DescriptionYou will be working onsite in Amsterdam in a fast-paced constantly evolving environment where you will be responsible for delivering high-quality customer service and hands-on IT support. This is an excellent opportunity to join an ambitious company at the forefront of its industry pl...