Job Summary:
The Debit Order Admin Clerk is responsible for ensuring the accurate and efficient registration of all debit orders monitoring rejected debit orders and implementing recovery processes. This role plays a crucial part in maintaining the financial integrity of the institution by ensuring timely collections and minimizing financial losses.
Main Purpose of the Job:
To manage the full debit order process including the registration monitoring and recovery of rejected debit orders. The role requires strong attention to detail problem-solving skills and the ability to liaise with students banks and internal stakeholders to ensure effective financial management.
KEY PERFORMANCE AREAS (KPAs)
The following are the primary areas of responsibility and their estimated percentage of time:
1. Cancellation Debit Order Registration & Processing (40%)
2. Rejected Debit Order Management & Recovery (30%)
3. Stakeholder Communication (15%)
4. Reporting & Data Analysis (10%)
5. Compliance & Policy Adherence (5%)
KEY RESPONSIBILITIES
1. Debit Order Registration & Processing (40%)
Ensure all new debit orders are accurately registered and processed in accordance with institutional policies.
Maintain accurate records of all debit order instructions and updates.
Verify student banking details to prevent errors and ensure seamless transactions.
Coordinate with banks and payment service providers to ensure timely processing.
2. Rejected Debit Order Management & Recovery (30%)
Monitor and track all rejected debit orders identifying reasons for rejection.
Engage with students and sponsors to facilitate alternative payment arrangements or reprocess rejected debit orders.
Implement recovery strategies to minimize outstanding balances and financial risk.
Maintain a follow-up system to ensure effective debt collection and resolution.
3. Stakeholder Communication (15%)
Liaise with students sponsors and relevant departments regarding debit order queries.
Provide students with clear guidance on debit order processes and obligations.
Work closely with the Finance and Student Services teams to resolve payment-related concerns.
4. Reporting & Data Analysis (10%)
Maintain and update records of all debit order transactions for reporting and auditing purposes.
Compile reports on debit order success rates rejections and outstanding payments.
Provide insights on trends and recommend improvements to the debit order process.
5. Compliance & Policy Adherence (5%)
Ensure compliance with the institutions financial policies and banking regulations.
Maintain confidentiality and accuracy in handling financial data.
Stay updated on changes in payment regulations and industry best practices.
Requirements
REQUIREMENTS OF THE JOB
Qualifications
A relevant qualification in finance accounting or administration.
Experience
Minimum of 2-3 years of experience in finance debit order administration or a similar role.
Experience in debt collection or financial reconciliation will be advantageous
Skills and Competencies
Technical Skills:
Proficiency in Microsoft Office Suite (Excel Word Outlook).
Experience with financial management and debit order processing systems.
Strong numerical and data analysis skills.
Communication Skills:
Excellent verbal and written communication skills.
Ability to explain payment processes to students and resolve queries professionally.
Administrative & Compliance Skills:
High level of accuracy in processing financial transactions.
Strong attention to detail and ability to work under pressure.
Key Attributes
Ethical professional and committed to maintaining financial accuracy.
Ability to work independently and as part of a team.
Proactive approach to problem-solving and financial risk management.
Skills and Competencies Technical Skills: Proficiency in Microsoft Office Suite (Word Excel Outlook) and financial management systems. Strong numerical and analytical skills. Communication Skills: Excellent verbal and written communication skills for interacting with students sponsors and internal departments. Ability to handle sensitive financial discussions professionally. Problem-Solving Skills: Ability to negotiate and resolve payment issues effectively. Proactive approach to identifying and addressing collection challenges. Administrative Skills: High level of accuracy in managing financial records and documentation. Ability to manage multiple tasks and prioritize workload in a fast-paced environment.
A relevant qualification in finance accounting business administration or a related field.
Job Location:
Monthly Salary:
Experience Required:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
