Payment Support Advisor

Are you passionate about helping people and making a difference to communities As a Payment Support Advisor at Amplius youll work with customers to manage rent sort out payments and find solutions that work for them. Youll provide friendly practical support while helping people stay on track financially and keeping our communities strong and secure.

Salary: 25262.07 pro-rata (FTE 33300)

Contract: Permanent part time

Your week: 27.5 hours (Monday - Friday 9am 2.30pm)

Location: Hybrid with a weekly presence in our Milton Keynes Rushden Peterborough or Boston offices.

Snapshot of your role

• Manage rent and other customer accounts monitoring arrears and taking timely action to minimise debt
• Act as the main point of contact for the Payment Support Service handling incoming enquiries and proactively engaging with customers
• Negotiate affordable and sustainable repayment arrangements balancing customer needs with the organisations income priorities
• Provide clear and professional advice on budgeting benefits and financial support signposting to specialist services when needed
• Maintain accurate case notes and records in housing management systems ensuring all interactions are logged correctly
• Prepare and progress formal recovery actions including Notices of Seeking Possession in line with policy
• Work collaboratively with internal teams and external partners to ensure a coordinated approach to arrears management

What were looking for

• Experience in a customer-facing role ideally within rent or income recovery credit control or financial support
• Proven ability to manage arrears and negotiate sustainable payment arrangements with customers
• Experience supporting customers experiencing financial difficulty with an understanding of vulnerability and tenancy sustainment
• Strong communication skills with confidence handling sensitive and challenging conversations by phone and in writing
• Good knowledge of income recovery processes early arrears management and welfare benefits relevant to social housing
• Highly organised with sound judgement attention to detail and experience maintaining accurate records on CRM or housing systems
• Proficient IT skills and the ability to work proactively independently and collaboratively with a commitment to learning and development

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 22 February

Phone screening: 26 February

Interviews: 4 March

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions Contact the Amplius Recruitment Team and well be in touch to support you with any questions queries or conundrums!

INDMED

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.