Client Success Summer Intern, Oracle Energy and Water
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Job Location:
Arlington, TX - USA
Hourly Salary:
$ 18 - 34
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Duration:
12-week full-time summer internship (paid)
About Oracle Energy and Water
Oracle Energy and Water provides the most comprehensive platform of leading-edge solutions to empower utility business transformationfrom asset operations to the customer experience. These validated innovative solutions enable todays electric gas and water utilities to improve the customer experience and enhance operational efficiency. Add in the flexibility of the cloud and utilities can more quickly adapt to the changing landscape while reducing cost and workload.
About the Role
As a Client Success Intern at Opower (part of Oracle Energy and Water) you will gain hands-on experience supporting cross-functional teams and utility clients with a focus on delivering excellent customer service and driving business process excellence.
Opowers mission is to help utilities engage their customers and drive energy efficiency through data analytics personalized communications and behavioral science. The Opower platform empowers utility companies to motivate customers to use energy more efficiently reduce carbon emissions and save money all while improving customer satisfaction and regulatory compliance.
This internship is ideal for students passionate about technology sustainability and client engagement who want to contribute to impactful projects while learning from experienced team members.
Key Responsibilities
- Participate in a variety of cross-functional meetings (internal and client-facing) collaborating with teams such as Implementation Engineering Product and Client Success to support ongoing initiatives.
- Help coordinate deliverables and action items between teams ensuring effective communication and timely updates.
- Contribute to process improvement by identifying bottlenecks recommending enhancements and assisting with the design and testing of Standard Operating Procedures (SOPs).
- Assist in the preparation and organization of materials data and presentations for client meetings.
- Support knowledge management by reviewing and improving documentation and identifying and implementing best practices.
- Shadow team members during client interactions to observe effective communication with both technical and non-technical stakeholders.
- Contribute to problem-solving efforts by identifying issues and brainstorming or testing solutions in collaboration with your mentor.
- Take part in training sessions on Opowers SaaS product suite Oracle solutions and the SaaS business model.
- Explore the use of AI tools (in alignment with Oracle guidelines) and digital platforms to improve team efficiency and client impact.
During your final week of the internship deliver a capstone presentation showcasing your work.
Responsibilities
About You
- Currently pursuing a Bachelors degree in Business Environmental Studies Communications Humanities or a related field. Regardless of your major if you are passionate about how technology can positively impact climate change this internship is for you!
- Strong interest in technology sustainability process optimization and/or customer success.
- Excellent written and verbal communication skills.
- Highly organized and detail-oriented with the ability to manage multiple projects simultaneously.
- Creative collaborative and eager to learn in a fast-paced environment.
- Ready to engage and learn with your Opower mentor(s).
- Familiarity with Microsoft Office.
Must be able to work EST hours and be available onsite at our Arlington VA office for the full duration of the internship.
Visa sponsorship is not available for this role. For clarity purposes this means that Oracle is not in a position now or in the future to offer US immigration sponsorship. This includes but is not limited to support of H-1B TN O-1 green card or F-1 e.g. EAD OPT CPT I-20 F-1 visa stamp etc.
Qualifications
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37800 to $72000 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC0
Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
