IT Manager, Order Fulfillment

The IT Manager Order Fulfillment leads the design delivery and operation of Brightspeeds end-to-end order fulfillment and provisioning platforms across enterprise and wholesale services. This role owns the technology and workflows that activate customer servicesfrom order capture through network provisioning and service turn-upensuring accuracy speed and revenue realization across FTTP Ethernet SDWAN and TDM products.

Key Responsibilities

• Lead the design implementation and ongoing optimization of order fulfillment provisioning and activation workflows across enterprise and wholesale services.
• Own network inventory and circuit assignment models across Layers 1 2 and 3 including physical and logical resource management.
• Oversee ServiceNow Flow Designer solutions supporting order orchestration provisioning and fulfillment automation.
• Partner with Product Network Engineering Operations and Vendors to translate business requirements into scalable resilient fulfillment solutions.
• Drive end-to-end delivery across the SDLC including requirements architecture design development testing deployment and production support.
• Provide hands-on technical leadership for complex issues including development debugging performance tuning and production incident resolution.
• Define and maintain enterprise architecture integration patterns and technical standards for OSS/BSS order fulfillment platforms.
• Review document and publish solution architecture interfaces and technical designs.
• Track and manage KPIs and OKRs related to order cycle time provisioning accuracy fallout and service activation performance.
• Produce operational and executive reporting on order fulfillment health delivery risks and improvement opportunities.
• Lead and develop a team of engineers through coaching performance management and technical mentorship.
• Influence and align cross-functional stakeholders and vendors to ensure delivery of complex multi-vendor solutions.

Qualifications :

Education & Experience

• Bachelors degree in Computer Science Information Systems Engineering or a related field or equivalent practical experience.
• 8 years of experience in software development OSS/BSS platforms or network provisioning systems.
• 3 years of experience designing and implementing ServiceNow Flow Designer solutions.
• 3 years of experience automating Ethernet TDM and optical inventory provisioning and activation processes.
• 3 years of experience in fiber and copper inventory management FTTP provisioning and service activation.
• Experience leading teams through the full software development lifecycle.

Skills & Competencies

• Deep understanding of telecom order fulfillment network inventory and service provisioning architectures.
• Strong expertise in Java / J2EE and enterprise integration patterns.
• Experience with ServiceNow Flow Designer workflow orchestration and automation.
• Knowledge of Layer 1 2 and 3 network modeling and circuit design.
• Ability to design scalable fault-tolerant OSS/BSS architectures in a multi-vendor environment.
• Strong analytical troubleshooting and performance optimization skills.
• Ability to communicate technical concepts clearly to business and executive stakeholders.
• Proven leadership collaboration and stakeholder management skills.
• Fluent in English (written and spoken).

Preferred Qualifications

• Experience with cloud platforms such as AWS Azure or GCP.
• Experience with graph databases for network modeling (e.g. Neo4j).
• Background in large-scale telecommunications or network service providers.

Physical Demands & Work Conditions

• Primarily remote or office-based role requiring prolonged use of a computer and standard office equipment.
• Minimal physical demands; no routine lifting or manual labor required.
• May require occasional after-hours weekend or on-call support during major releases outages or service cutovers.   

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Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

Yes

Employment Type :

Full-time