Dispatcher Trainee (9910) – Safety, Security & Airside Services – SFO – TEX

1. Education: Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination) AND
2. Experience: One (1) year (2000 hours) experience in a public contact position providing and/or soliciting information or providing a service.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications:

• Completed POST-Entry-Level Dispatcher Selection Test Battery with a passing T-score of 51 or better (within the last 12 months).
• 6 months of dispatcher experience (i.e. 311 ambulance security company).
• 6 months of heavy telephone traffic experience (PBX operator/customer service call center multi-line phone systems).
• Excellent verbal and written communication skills.
• Excellent customer service and an ability to multi-task in a fast-paced environment.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at  work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. 

Note: Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility disqualification or may lead to lower scores.

ADDITIONAL INFORMATON

Selection Procedures 

The selection process will include an evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

CritiCall Performance Examination

The most qualified candidates will be invited to participate in the performance examination designed to measure aptitude for performing public safety communications dispatcher work including without limitation and ability to prioritize and multi-task effectively in a fast-paced high-stress environment and recall facts details and other information and ability to type and operate a computer terminal at a speed of 50 words per minute (net). Candidates must achieve a passing score on the CritiCall Test to continue in the selection process.

Oral Performance

The most qualified candidates who closely meet the needs of the Department will be invited to participate in the interview selection process.

Background Investigation 

Positions with the San Francisco Airport Commission that require security clearance prior to employment may be required to have a thorough background investigation to determine the candidates suitability for employment.  The investigation includes a search into records held by the criminal justice system credit reporting agencies and the Dept. of Motor Vehicles as well as contact with references employers and others who have knowledge of the candidate. Reasons for rejection based on this investigation may include but not be limited to applicable convictions repeated or serious violations of the law use of controlled substances and alcohol inability to work well with co-workers inability to accept supervision inability to follow rules and regulations falsification of application materials and/or other relevant factors.  Candidates may be required to undergo drug/alcohol screening and must clear Department of Justice and Federal Bureau of Investigation fingerprinting.  The background investigation will also meet Transportation Security Administration requirements (TSA Section 1542.209).  Per Civil Service Commission Rule Section 110.9.1 every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. 

Note: Candidates will be prompted to submit a completed Personal History Statement (PHS) Authorization to Release Information/Waiver form and additional documents prior to the initiation of the Background Investigation. Once prompted candidates will have approximately 2 weeks to submit all the required documentation. 

Psychological Evaluation

A psychological examination is required prior to the appointment. The examination will consist of written tests and a clinical interview to determine the candidates fitness for emergency communications dispatch work.

Transportation Security Administration (TSA) Security Clearance

Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check including FBI fingerprints and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1 every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be a basis for termination from employment with the Airport Commission.

Medical Examination

Prior to appointment candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

Additional Background Check

As part of the selection process for this position in the Communications Center an image of your fingerprints will be captured and sent to the San Francisco Police Department (SFPD). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest in limited circumstances) conflicts with the specific duties and responsibilities of the position to which you are applying. If a conflict exists you will be asked to present any evidence of rehabilitation that may mitigate the conflict except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City.

Additional Information :