JobDescription
Role | REPORTSTO |
Support & Development Engineer | VicePresidentProduct&DigitalTransformation |
DIRECTREPORTEES | INDIRECTREPORTEES |
TBD | TBD |
BRIEFBACKGROUND |
HitachiPaymentServicesisaleadingpaymentsolutionsproviderinthecountryenablingitscustomerstogrowbyofferingtechnology- ledcash& digitalpaymentsolutionswhilebuildingarobustpaymentinfrastructureinthe countrydrivingfinancialempowermentand enabling social change. We cater to customers such as banks payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment. |
PURPOSEOFJOB |
We are seeking a versatile Support & Development Engineer who will play a dual role in providing technical support to end users while actively contributing to software development initiatives. This hybrid position is ideal for candidates who enjoy problem-solving collaborating with users and internal teams and building or enhancing technical solutions in a fast-paced environment.
|
KEYRESPONSIBILITIES |
Technical Support (50%)- Provide Level 1 and Level 2 technical support to internal teams and/or external customers.
- Troubleshoot and resolve software application and infrastructure-related issues in a timely manner.
- Log track and document incidents resolutions and workarounds in the ticketing system.
- Collaborate with QA Development and Product teams to escalate and resolve complex issues.
- Monitor system performance logs and alerts to ensure system stability and minimal downtime.
- Assist users with installation configuration and routine maintenance activities.
Software Development (50%)- Design develop maintain and enhance applications based on business and technical requirements.
- Identify and fix bugs and perform code optimizations discovered through support tickets or testing.
- Participate in code reviews testing and deployment processes.
- Develop tools scripts or utilities to automate support tasks and improve operational efficiency.
- Create and maintain technical documentation including APIs user guides and internal knowledge bases.
- Work closely with the Product team to refine feature requests and design scalable reliable solutions.
|
QUALIFICATION/KNOWLEDGE/SKILLS/EXPERIENCE |
Required Skills & Qualifications- Bachelors degree in Computer Science Information Technology or a related field.
- Minimum 3-4 Years of relevant work experience
- Strong understanding of software development principles and best practices.
- Proficiency in one or more programming technologies such asSQL C# MongoDB PostgreSQL or similar.
- Experience working with relational and/or NoSQL databases.
- Familiarity with version control systems such asGit GitHub or GitLab.
- Strong troubleshooting debugging and analytical skills.
- Working knowledge of REST APIs debugging tools and command-line utilities.
- Excellent communication skills with a customer-first mindset.
Preferred Qualifications- Prior experience inIT Support Application Support or DevOpsenvironments.
- Exposure to cloud platforms such asAWS Azure or Google Cloud Platform.
- Understanding ofCI/CD pipelinesand automation frameworks.
- Experience with monitoring and logging tools such asGrafana Prometheus Splunk or similar.
- Hands-on experience with ticketing systems likeJira ServiceNow or Zendesk.
Soft Skills- Strong problem-solving and critical-thinking abilities.
- Ability to collaborate effectively with both technical and non-technical stakeholders.
- Detail-oriented with strong documentation practices.
- Capable of managing multiple priorities and performing well under pressure.
| KEYCOMPETENCIES |
| Competencies | Parameters | Beginner | Intermediate | Advance | Expert |
|
| Safety&Integrity | Ownership |
| Y |
|
|
|
Challenge | DecisionMaking |
| Y |
|
| ResultOriented |
| Y |
|
|
|
CustomerFocus | CustomerCentricity |
| Y |
|
| Agility |
| Y |
|
|
| Collaboration | InterpersonalEffectiveness |
| Y |
|
|
|
Growth | BusinessAcumenStrategic OrientationandInnovation | Y |
|
|
| PeopleDevelopment | Y |
|
|
|
| Any other Functional domain knowledge of payments |
| Y |
|
|
|
|
|
|
Required Experience:
Manager
JobDescriptionRoleREPORTSTOSupport & Development EngineerVicePresidentProduct&DigitalTransformationDIRECTREPORTEESINDIRECTREPORTEESTBDTBDBRIEFBACKGROUNDHitachiPaymentServicesisaleadingpaymentsolutionsproviderinthecountryenablingitscustomerstogrowbyofferingtechnology- ledcash& digitalpaymentsolutions...
JobDescription
Role | REPORTSTO |
Support & Development Engineer | VicePresidentProduct&DigitalTransformation |
DIRECTREPORTEES | INDIRECTREPORTEES |
TBD | TBD |
BRIEFBACKGROUND |
HitachiPaymentServicesisaleadingpaymentsolutionsproviderinthecountryenablingitscustomerstogrowbyofferingtechnology- ledcash& digitalpaymentsolutionswhilebuildingarobustpaymentinfrastructureinthe countrydrivingfinancialempowermentand enabling social change. We cater to customers such as banks payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment. |
PURPOSEOFJOB |
We are seeking a versatile Support & Development Engineer who will play a dual role in providing technical support to end users while actively contributing to software development initiatives. This hybrid position is ideal for candidates who enjoy problem-solving collaborating with users and internal teams and building or enhancing technical solutions in a fast-paced environment.
|
KEYRESPONSIBILITIES |
Technical Support (50%)- Provide Level 1 and Level 2 technical support to internal teams and/or external customers.
- Troubleshoot and resolve software application and infrastructure-related issues in a timely manner.
- Log track and document incidents resolutions and workarounds in the ticketing system.
- Collaborate with QA Development and Product teams to escalate and resolve complex issues.
- Monitor system performance logs and alerts to ensure system stability and minimal downtime.
- Assist users with installation configuration and routine maintenance activities.
Software Development (50%)- Design develop maintain and enhance applications based on business and technical requirements.
- Identify and fix bugs and perform code optimizations discovered through support tickets or testing.
- Participate in code reviews testing and deployment processes.
- Develop tools scripts or utilities to automate support tasks and improve operational efficiency.
- Create and maintain technical documentation including APIs user guides and internal knowledge bases.
- Work closely with the Product team to refine feature requests and design scalable reliable solutions.
|
QUALIFICATION/KNOWLEDGE/SKILLS/EXPERIENCE |
Required Skills & Qualifications- Bachelors degree in Computer Science Information Technology or a related field.
- Minimum 3-4 Years of relevant work experience
- Strong understanding of software development principles and best practices.
- Proficiency in one or more programming technologies such asSQL C# MongoDB PostgreSQL or similar.
- Experience working with relational and/or NoSQL databases.
- Familiarity with version control systems such asGit GitHub or GitLab.
- Strong troubleshooting debugging and analytical skills.
- Working knowledge of REST APIs debugging tools and command-line utilities.
- Excellent communication skills with a customer-first mindset.
Preferred Qualifications- Prior experience inIT Support Application Support or DevOpsenvironments.
- Exposure to cloud platforms such asAWS Azure or Google Cloud Platform.
- Understanding ofCI/CD pipelinesand automation frameworks.
- Experience with monitoring and logging tools such asGrafana Prometheus Splunk or similar.
- Hands-on experience with ticketing systems likeJira ServiceNow or Zendesk.
Soft Skills- Strong problem-solving and critical-thinking abilities.
- Ability to collaborate effectively with both technical and non-technical stakeholders.
- Detail-oriented with strong documentation practices.
- Capable of managing multiple priorities and performing well under pressure.
| KEYCOMPETENCIES |
| Competencies | Parameters | Beginner | Intermediate | Advance | Expert |
|
| Safety&Integrity | Ownership |
| Y |
|
|
|
Challenge | DecisionMaking |
| Y |
|
| ResultOriented |
| Y |
|
|
|
CustomerFocus | CustomerCentricity |
| Y |
|
| Agility |
| Y |
|
|
| Collaboration | InterpersonalEffectiveness |
| Y |
|
|
|
Growth | BusinessAcumenStrategic OrientationandInnovation | Y |
|
|
| PeopleDevelopment | Y |
|
|
|
| Any other Functional domain knowledge of payments |
| Y |
|
|
|
|
|
|
Required Experience:
Manager
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Posted on:
9 hours ago
Vacancies:
1 Vacancy
