Top Seller Account Manager

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

eBay CN enables global trading by providing the leading cross-border online platforms in the largest export-driven economy China. We connect millions of Chinese sellers with 00 millions of overseas buyers; we also enable Chinese buyers to find unique and authentic items from the most trusted sellers around the global.

China Marketplace Development team is based in Shanghai and Shenzhen and takes full responsibility of CN revenue target by designing and executing end-to-end initiatives and solutions on generating local market awareness driving local seller acquisition and activation as well as growing trading activities in a dynamic global eBay online marketplace.

This role will:

• Responsible for driving sustainable business growth to keep high business growth;
• Improve Trust & Safety performance to enhance better e-commerce user experience
• Work with cross function internal teams to drive specified group of clients to meet business metrics
• Be an opportunity for a high achiever to be part of a dynamic high growth and fast-paced organization.

Responsibility/Activity

Drive top seller success on eBay global trading platform: (approx 40%)

• Scale up top seller activities by providing constructive business consultation and key business issue diagnosis;
• Support seller business growth through timely policy/platform changes update selling strategy consultation and key account issues solving;
• Investigate and deep dive the new policy& platform impact to top seller business and initiate guide and enforce seller best practices
• Work collaboratively with external and internal resources including trust & safety team product management team marketing team and business development teams to meet the business targets

Improve Seller trust & safety performance: (approx 40%)

• Improve seller trust & safety metrics performance through problem identify issue diagnosis solution providing and business implementation to grown sustainable business
• Escalate aggressively the Trust & Safety consequence on top seller and collaborate with seller to provide better buyer experience
• Identify the key factors of low Trust & Safety performance based on top seller status investigation and extent the best practices to broader seller group

Providing a vital communication linkage between seller and international functions: (approx 20%)

• Working closely with international and cross functional teams for business development and best practice sharing

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