JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace health & wellbeing sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
With a history dating back over 300 years alongside an enviable location just moments from many of Harrogates most popular sites The Crown Hotel combines beautiful surroundings with a storied past and luxurious facilities. An ideal location for business and leisure trips.
The Crown boastsindividually-styled accommodationacross its 115 guestrooms modern amenities andornate dining all set within the charming old town of Harrogate itself and within easy reach of the Harrogate Convention Centre.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra days holiday for your birthday
- Enhanced Maternity adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per year
And much much more!
A DAY IN THE LIFE OF RESERVATIONIST AT OUR HOTEL
Lead the reservations team to optimise bookings creating an exceptional first impression for every guest even before they arrive at the hotelManage daily reservation operations with a keen focus on accuracy maximising occupancy and implementing strategies to boost revenue during peak and off-peak seasonsCollaborate closely with the sales marketing and front office teams ensuring promotional offers group bookings and VIP requests are seamlessly coordinated for a smooth guest experienceAnalyse booking patterns market trends and competitor rates to refine pricing strategies and maintain the hotels competitive edgeDevelop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries bookings cancellations and special requestsCoach and motivate other team members providing training and feedback to deliver consistently high service standards and memorable guest interactionsGenerate and present reports on booking trends occupancy forecasts and revenue opportunities offering insights to support managements strategic decisionsEngage with guests over the phone via email or through online booking channels ensuring each guests reservation journey is seamless friendly and aligned with our brand
WHAT WE NEED FROM YOU
- Proven experience in reservations or revenue management within the hospitality industry with a focus on driving occupancy and optimising revenue
Excellent communication skills and a client-focused approach to handling bookings guest queries and VIP requestsAnalytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustmentsProficiency in reservations systems (ideally Opera or similar) and CRM tools with a keen attention to detailStrong organisational and multitasking skills able to balance high call volumes with guest requests and team trainingFlexibility to work a variety of shifts including weekends and holidays to meet the needs of the businessA genuine enthusiasm for creating memorable guest experiences and ensuring smooth efficient reservation processes
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. If at any point throughout our process you require reasonable adjustments please contact
Required Experience:
Manager
JOIN USAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace health & wellbeing sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Wo...
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace health & wellbeing sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
With a history dating back over 300 years alongside an enviable location just moments from many of Harrogates most popular sites The Crown Hotel combines beautiful surroundings with a storied past and luxurious facilities. An ideal location for business and leisure trips.
The Crown boastsindividually-styled accommodationacross its 115 guestrooms modern amenities andornate dining all set within the charming old town of Harrogate itself and within easy reach of the Harrogate Convention Centre.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra days holiday for your birthday
- Enhanced Maternity adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over 1000 per year
And much much more!
A DAY IN THE LIFE OF RESERVATIONIST AT OUR HOTEL
Lead the reservations team to optimise bookings creating an exceptional first impression for every guest even before they arrive at the hotelManage daily reservation operations with a keen focus on accuracy maximising occupancy and implementing strategies to boost revenue during peak and off-peak seasonsCollaborate closely with the sales marketing and front office teams ensuring promotional offers group bookings and VIP requests are seamlessly coordinated for a smooth guest experienceAnalyse booking patterns market trends and competitor rates to refine pricing strategies and maintain the hotels competitive edgeDevelop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries bookings cancellations and special requestsCoach and motivate other team members providing training and feedback to deliver consistently high service standards and memorable guest interactionsGenerate and present reports on booking trends occupancy forecasts and revenue opportunities offering insights to support managements strategic decisionsEngage with guests over the phone via email or through online booking channels ensuring each guests reservation journey is seamless friendly and aligned with our brand
WHAT WE NEED FROM YOU
- Proven experience in reservations or revenue management within the hospitality industry with a focus on driving occupancy and optimising revenue
Excellent communication skills and a client-focused approach to handling bookings guest queries and VIP requestsAnalytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustmentsProficiency in reservations systems (ideally Opera or similar) and CRM tools with a keen attention to detailStrong organisational and multitasking skills able to balance high call volumes with guest requests and team trainingFlexibility to work a variety of shifts including weekends and holidays to meet the needs of the businessA genuine enthusiasm for creating memorable guest experiences and ensuring smooth efficient reservation processes
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. If at any point throughout our process you require reasonable adjustments please contact
Required Experience:
Manager
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Posted on:
5 hours ago
Vacancies:
1 Vacancy
