Remote Technical Support Specialist
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Job Location:
Long Beach, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Responsibilities:
- Provide technical support to customers remotely resolving their issues efficiently and effectively.
- Assist customers with troubleshooting technical problems related to our products and services.
- Document all customer interactions and solutions in the system for future reference.
- Collaborate with the internal team to escalate and resolve complex technical issues.
- Stay up-to-date with product knowledge and industry best practices to provide accurate assistance.
Essential Qualifications:
- Proven experience in a technical support role preferably in a remote environment.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to work independently and prioritize tasks effectively.
- Proficiency in using help desk software and remote support tools.
Desired Experience:
- Minimum of 2 years of experience in technical support or a related field.
- Experience in providing support for software applications or IT solutions.
- Knowledge of network troubleshooting and basic IT infrastructure.
Salary & Benefits:
The salary for this position will be commensurate with experience and qualifications. Additionally the successful candidate will be eligible for benefits such as health insurance paid time off and opportunities for professional development.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
